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Posts: 1
Registered: ‎10-07-2017

Re: 2 WeMo devices won't connect to Google Wifi router

[ Edited ]

Definitely a pain to setup my new wemo mini with Google Wifi.  My old wemo smart plug was just fine.  The new mini has the exact same issues as described above by JeffB.

 

I've tried uninstalling the app, unplugging my two other google routers so that only the master one is plugged in, rebooting my Pixel Phone with no luck.  Next is to reboot the main router but the family is watching a movie and I don't want to kill it.

 

I shouldn't have to go through all of this just to get a smart plug working on my network.

 

edit: Got it working after 2 hours of troubleshooting.  After everything above I tried rebooting the main router (did not work), a couple dozen other reboots, unplugged my older wemo devices (did not work), drained 80% of my phone battery with all of the constaint wifi connecting and disconnecting throughout the setup, and finallt read about someone using an older phone of theirs to complete the setup.  I went an grabbed an old Galaxy S6 and it ran through the setup right away!  

 

What a pain Belkin/Wemo!!  Please make this a better experience.  The second Google starts making their own I'll be switching.

Posts: 1
Registered: ‎11-13-2017

Re: 2 WeMo devices won't connect to Google Wifi router

[ Edited ]

I have the following scenario:

 

Google WiFi with three wifi points. 3 Echo Dots. 1 Echo. 

 

All echos working and 1 Wemo coffee makler and 1 Wemo plug working. I was installing 5 Wemo dimmers and 3 wemo switches. After adding a dimmer, I was able to see the dimmer in the wemo app. Alexa was unable to find the dimmer though. I could see that the dimmer was on the 2.4  band. So, I was concerned this was going to be an issue. 

 

I rebooted the echos - nothing.

I rebooted each wifi point - nothing.

I disabled the wemo skill in Alexa and reenabled - this worked! (And, it saw my previously added wemo devices without re-adding)

 

So, the issue is between Alexa and Wemo (Alexa can't easily pick up wemo inventory for whatever reason)

Posts: 1
Registered: ‎12-05-2017

Re: 2 WeMo devices won't connect to Google Wifi router

i created a guest network through google wifi app and it finally connected first try. 

Posts: 2
Registered: ‎02-03-2018

Re: 2 WeMo devices won't connect to Google Wifi router

I have followed that article as well. Did not resolve the issue.
Posts: 1
Registered: ‎04-03-2018

Re: 2 WeMo devices won't connect to Google Wifi router

"Contact the manufacturer" .. that is the default solution from Wemo.  I am flabergasted, I have the same issue and I would imagin most people with the mesh wifi has this situation.  Why doesn't Wemo post the solution?   For me, that switch just sits on the shelf, I don't want to bother Google with this question.   If Wemo doesn't care about customers who use one of the premier and most secure wifi solutions, then Wemo simply doesn't wish to serve that market.

 

If the solution is so clear and simple with a call to Google and Wemo won't take a few minutes to post the solution, than I simply will never buy another Wemo (or Belkin for that matter) ever again.   .... and I will gladly spread the word.

Expert
Posts: 43
Registered: ‎08-22-2017

Re: 2 WeMo devices won't connect to Google Wifi router

Hello, jrbvt.

 

We'd like to check on this with you. Have you tried to check the wireless security on the router if it is set to WPA2 Personal? Also, make sure that the Wemo devices are connected to the 2.4GHz network. 

 

Contacting the manufacturer would also be best, as there might be settings on the router that we can't be able to change and only your manufacturer knows.

 

You can also refer to this article for additional reference in troubleshooting.

Coleen_ 21984
Wemo Technical Support
Posts: 1
Registered: ‎06-03-2018

Re: 2 WeMo devices won't connect to Google Wifi router

I had the same problem. Two hours of trying to get a WeMo dimmer to connect to my network.

my router is an older dlink.

after trying all suggestions with no success, I noticed the channel was set to "6"  in my router setup. (I had done that years ago)

i enabled the auto selection for channel in the router and the WeMo setup ran perfectly.

 

This may be the problem with newer mesh networks, I suspect WeMo is trying to connect on a specific channel.