10-16-2018 04:00 PM
So for the past 22 months i have been fighting my wemo light switch and my nest thermostat. Trying to get the Wemo to work correctly has been impossible.
I have the works with nest all sorted out and the Wemo app can see the nest, but does not update status correctly. It stays in whatever mode it is in and I can't force a temp or home/eco mode change. Rules to turn on my light switch on Nest home won't work.
I can use the Nest app perfecty, no issue with the thermostat and IFTTT sees the nest perfectly. Wemo has no idea what is going on and I am about had it.
Tech support has been saying they have no idea for the past 2 years every few months I try again with someone new to see if they had any ideas. Nope. I get past 1st level support and then always miss their phone calls and they never answer mine.
Now, I am all for digging into this myself... obviously if I didn't send this back to them in 100 pieces already. Does anyone know of any way I can snoop the Wemo status signals or something to see what Nest is sending to it, and what the Wemo actually sees?
Wemo support says they have no way to see any status or changes, so I really don't know what else to do or look at.
I'm not averse to learning scripting or networking or whatever else, if theres a way I'll keep at it.
10-17-2018 02:45 PM
Hey mistermog, you seem to have done most of the troubleshooting for your devices. Allow us to endorse you to our Product Experts to assist you with the advanced troubleshootings steps. There may be some configurations you might have missed.
Please shoot as an email at WemoCares@belkin.com together with your contact details:
Along with a link to this post for reference.
We look forward to receive your email.
10-18-2018 03:22 AM
10-18-2018 05:05 AM
By the way, I did find this in another thread here, wondering if this is true. If so, I will request that Belkin/Wemo give me a refund for the 2 years of time I've wasted when no one has mentioned this.
"I wanted to follow up on the ticket that is open under your name. I understand you are unable to get the Wemo to work with your Nest Home. This can be attributed to the fact that Belkin discontinued the feature after Nest renamed the Auto Away feature with the Eco feature"
Again, as of now this is hearsay, but will try to get a hold of someone to ask.