06-02-2017 06:02 AM - edited 06-02-2017 06:04 AM
I set my Cost per kWh and Save it but then when I go back and look at the device, the Cost per kWh always resets back to $0.111. Anybody else having this issue? The app is version 1.18 (430002) and the insight is Firmware WeMo_WW_2.00.10966.PVT-OWRT-InsightV2
(Sorry for dup post, first one was in ideas by accident, can't figure out how to delete)
06-02-2017 11:16 AM
06-02-2017 11:35 AM
Hi, thanks very much for the reply! This is a brand new WeMo Insight so this is how it's working out of the box. After installing the app originally I was notified that there was a pending firmware update so I followed instructions and did that. I've tried a Force Close on the app but the issue still persists. I'll try the switch reset tonight when I'm home and will let you know how that goes. Thanks again for your help. -nik
06-03-2017 05:46 AM
Thank you for trying that out. Allow us to forward your case to our 2nd level Support Team so our Escalation Engineers can work with you and conduct a further diagnosis with this issue. Please e-mail us the following details at WemoCares@belkin.com so we can open a ticket for you in our system:
We look forward to hearing from you.
09-24-2017 08:29 PM
09-25-2017 04:15 AM
Hi, I worked through this with the support team. Ultimately they couldn't recreate the issue on their test devices (at the same level as my IOS and hardware) so they would not escalate it to the DEV team. I asked them to forward the info in case the DEV team had an idea of what the bug may be or how it may be related. I haven't heard anything back so I assume they just dropped it.
I did discover that if I use another phone (in this case android) to set the Cost per KWh, that phone is able to make the Cost stick in the device so that when I go to IOS and look at things, the cost is as I had set it. If I change anything on IOS it will reset the cost, but at this point I haven't needed to change anything else so it's been OK.
09-25-2017 04:23 AM
Hello, sroghen. What's the current version of your Wemo app? Is it up to date? Try to uninstall/re-install it and set the Cost per KWH again. If you encounter the same issue, e-mail us your full name, phone number, location, community username and the link to this community thread for our reference at WemoCares@belkin.com. We'll have our Escalation Engineers work with you and conduct further isolation.
We'll be waiting.
09-25-2017 08:44 AM - edited 09-25-2017 08:51 AM
App Info is 1.18.1(430011).
Using Iphone 6, IOS 10.2.1 (14D27)
Thx for the poster who suggested to use Android App.
I did just that and now it sticks.