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Moderator
Posts: 120
Registered: ‎12-12-2017

Re: Cannot connect Wemo Mini Smart Plug to Homekit

Hi, Happyeric. Please make sure that the device you are using for setup and the Wemo Mini Smart Plug is on the same WiFi network. Also, try doing the following as a workaround:
i. Power cycle the smart plug by unplugging it from the power source for one minute.
ii. Force close the Wemo app and Home app.
iii. Launch the Wemo app and disable and enable Remote Access.
iv. Enable Home Data.
v. Connect the smart plug to Home app once more.

 

Reil – 22071
Wemo Technical Support
Posts: 3
Registered: ‎01-03-2019

Re: Cannot connect Wemo Mini Smart Plug to Homekit

Not working. Same error message. Is it possible that the device has a defect?
Moderator
Posts: 263
Registered: ‎08-22-2017

Re: Cannot connect Wemo Mini Smart Plug to Homekit

@Happyeric

 

If you're able to control the unit via Wemo App with no issues, it is an indication that is working fine. However, we need to look into this further as to what causes the integration to fail. Let us get you over to our Escalation Engineers by sending us an email at WemoCares@belkin.com along with following details for further diagnosis:

 

  • Name.
  • Phone number and Location - City or State.
  • Firmware of the unit and the handheld device's iOS version.
  • MAC Address of the Wemo Mini.
  • Community Username.
  • The link to this thread for easy reference. 
Carl_S 21985
WEMO Technical Support