08-08-2017 06:27 AM
Solved! Go to Solution.
08-09-2017 05:02 AM
Hello! For further isolation, have you checked on another handheld device with an installed Wemo app if the devices still show up? Try uninstalling and reinstalling the app on the current device you're accessing the plug with. Make sure that the app is up to date as well. Get back to us if you still get the same results.
08-10-2017 11:41 PM - edited 08-11-2017 12:05 AM
There have been lots of reports of unknown WeMos showing up in the app.
It's good that you've sent BlueElephant a private message.
Don't you think that you should post a public message too so that we can all find out if this very, very serious issue has been resolved and whether or not you have fixed it permanently?
08-12-2017 11:53 AM
08-12-2017 03:53 PM - edited 08-12-2017 03:54 PM
Hi, Bluelephant. Allow us to endorse you to our Escalation Engineers for further assistance. Email us at WemoCares@belkin.com your full name, community username, phone number, location, link to this community post, and the summary of challenges that you encountered with your Wemo devices. You will then be provided with advanced troubleshooting steps to address your concern. We're looking forward to hearing from you.
08-15-2017 07:33 AM
05-04-2018 03:51 AM
05-04-2018 04:10 AM
@jorgeg Hi there! To sort this one out, you should enable the feature while you're still connected on the home network so you can control the unit via remote access service. Also, make sure to have the most updated version of the Wemo app. You may try to delete cache and cookies, force close the app, relaunch it and see how it goes. If still doing the same thing, try to uninstall-reinstall the app and do the set up one more time.
05-04-2018 06:10 AM
LOL! Where does the belkin app keep it's cookies?
All of these gyrations are either because someone repackaged a used wemo and sold it to you as new, or belkin still has that serious, known, but unacknowledged security exposure in their cloud and they're leaking personal information between users.