11-01-2018 03:53 AM
11-01-2018 04:44 AM
What are the LED status on the Wemo devices and their current firmware? Can you clarify what you meant by them doing it in stages? Please try to use a different mobile device and check if they also show up as not detected. Also, try to connect your mobile device to a different Wi-Fi network or use cellular data for isolation.
If the Wemo devices only show up as not detected when you're connected to the same Wi-Fi network, try to power cycle the Wemo and uninstall then reinstall the Wemo app.
11-17-2018 06:03 PM
11-17-2018 06:57 PM
Are you still having the same issue when using another handheld devices? When controlling them locally, make sure that mobile data is off and your phone is running the latest OS version. You can start sorting things out by rebooting the router/modem, force closing the app, delete cache/cookies, or update to the latest Wemo App version and the firmware of the units. Also, when did you start experiencing the setback?
11-20-2018 03:19 PM
11-20-2018 03:20 PM
11-20-2018 07:40 PM
We asked you to check the behavior on another device, Deichkorn, because we want to isolate the issue and rule out the possibility that the Wemo app on your phone is not detecting the Wemo devices accordingly.
Should the issue recur after using another handheld device and factory resetting, send an email to WemoCares@belkin.com with the following information so that we can have our Escalation Engineers look into this further
▪ your username and link to this post for reference
▪ model and OS version of your phone
▪ Wemo app version
▪ contact details (name, city/state, and phone number)
12-01-2018 12:16 PM
Similar issue. After succesfully configuring 7 minis, minis configure after the first 7 did not show up in the app on my Phone or iPad after number attempts. I deleted and re-dowloaded the WeMo app on my iPad and low and behold the more recently configured minis populated the app, but noe of the original 7. I could still see only the originals on my iPhone. All on same network with cellular turned off.
12-04-2018 06:59 AM
12-04-2018 03:09 PM
We just wanna check on this. Are you still having the issues? Try to reboot the devices to refresh the connection and check 'em once again. Should you encounter the same issues, send us an email so we can have our Escalation Engineers assist you further.