Best I can tell, the Wemo support team decided that it was no longer worth their time to try to fix my problem. I got great support from the (I believe) Level 2 support agent, who opened a case, but after it got “escalated” from her, I’ve heard nothing but crickets for the past month.
The handful of Wemo wall switches, outlets & dimmer that I purchased before the holidays were a trial before I more fully automated my house. Given the technical problems and then lack of follow-through, I can’t say I feel confident in selecting Wemo devices for the rest of my house.
