03-21-2018 06:32 PM - edited 03-22-2018 09:13 AM
Thanks Kathy for the response.
Did you replace with anything?
I have NO resolution at all.
All I have is lost time and money.
I hope no one else buys these!
03-22-2018 07:05 PM
Before throwing them out I'd suggest you try an aftermarket app. There's a few free ones and there's my paid one (link is in my signature) and I offer email support with it. Sometimes I'm able to help get the things going.
04-15-2018 10:58 PM
04-18-2018 04:52 PM
For the past couple months, I've been having problems where my wemo devices are not showing up in the app. They can still be controlled by my google home speakers though. I had a power outage and they all dissapeared and not all of them ever came back. I changed to a new phone and they all dissapeared again. It's bad enough you have to try to get the devices back everytime there is a power outage or if you change phones, but they don't come back.
From reading this thread, this does seem like a recent thing. Its been so frustrating, I've actually started replacing my Wemo dimmers with Leviton dimmer switches. My thoughts:
1) Leviton is a bit more difficult to install. Primarily because you have to get your own neutral wire if you are installing 3-way and 4-way switches.
2) The Leviton device setup was much more stable than Wemo. When I installed Wemo devices it didn't always go through first shot, and I would often have to re-start the app. Leviton setup went through first shot.
3) Leviton switches support 3-way and 4-way switches which is awesome.
4) Overall the app + switches are really stable. At least compared to Wemo devies.
I contacted support and was basically told that the devices not showing was a known issue and they are working on it and to look for an update.
My conclusion is that I basically should have just installed Leviton switches from the beginning. Wemo has been a huge waste of money and time.
04-18-2018 09:54 PM - edited 04-18-2018 09:55 PM
We understand that, machine_automat. However, we can still have this taken care of by our Escalation Engineers for further diagnosis with your issues. Please email us at WemoCares@belkin.com along with the following details:
We'll be looking forward to your email.
05-06-2018 10:11 AM
05-06-2018 02:00 PM
I'm confused, aren't these things supposed to work remotely and are for home "security"? But when needed they are "not detected". Home security REQUIRES reliability! I have 3 weemo switches at my condo in Florida. The two older switches worked fine for the last year....even controlling things while I was in Europe. This year I added a wemo mini to control a camera. All worked great for about a month even remotely from 2,000 miles away. Then the app started saying "device not detected" on the mini. A few weeks later the other, older wemo switches showed "not detected" too. I know the power and wifi are good as I can see other devices on my network remotely. I need something that's reliable......is this it? Maybe not! What do I do?
Please make sure the firmware is updated. Try to use a different handheld device with an updated Wemo app to check if the issue still persist.
05-20-2018 06:13 PM