10-01-2017 01:02 PM
10-01-2017 11:26 PM
What's the model # of your Wemo device/s? Were you able to make sure that your devices are working fine on your local network? With regard to this matter, it'd be best if we can isolate this locally.
For now, try to Force Close your Wemo App and check if it'll make any progress.
10-02-2017 11:07 AM
10-02-2017 04:38 PM
There are factors that could be the reason why your Wemo devices aren't detected, KathyB. For the mean time, you can check if the Remote Access is enabled on the app itself. Apart from that, it could also be that the router isn't online which made your Wemo devices not to be detected by the app. A power outage can also a cause for this scenario as the default state of Wemo devices after a power outage is Off for security reasons.
10-02-2017 04:43 PM
10-15-2017 04:27 PM
If I have a power outage when I am away from home, my WEMO Insight Timers/switches show uo as "Not Detected" on my iPhone, and will not properly function until I am home and my iPhone is on the same wifi network.
10-16-2017 05:55 AM - edited 10-17-2017 02:55 AM
Hello, marc515. This is actually a normal behavior of the Wemo Insight since the default state after a power outage is OFF. The switch won't be able to reconnect to the network automatically that's why you can't detect it. You may need to reconnect them again before you can control them remotely.
10-16-2017 07:19 AM
Hello, marc515. This is actually a normal behavior of the Wemo Insight since the default state after a power outage is OFF. The switch won't be able to reconnect to the network automatically that's you can detect your devices. You may need to reconnect them again before you can control them remotely.
Come on Dennis, this is just plain wrong. This is NOT normal behavior (except for being OFF after a power outage). If the insights are working correctly when power returns they should restart and reconnect to the network.
If it's necessary to go back on site and reconnect them to the wifi signal manually you've introduced a serious (as in severity 1) bug.
11-29-2017 06:34 PM
Hi Kathy, I two started to experience a similar issue around the same time, although this occurs both on local network and remotely. I have sent in two reports to tech support with no response.
Quite dissappointed that this product has failed in this manner.
This is not an app issue but a firmware issue with the switch.
I have done several factory resets and go through the steps to connect the lifght. I make it through the setup with it freezing when connecting the switch to the network. then it adds the light but shows the device is not detected, yet still performs the routines to turn on and off at set times.