09-11-2018 08:33 AM
09-11-2018 02:43 PM
Hi @leonardlopess, let's look into this further. Did you experience any power outage recently? What's the LED status of your Wemo device? Have you tried doing a power cycle to your Wemo device? If you haven't, try to do that. See if it'll fix the issue. Also, can you still control your Wemo device using your Wemo app? Did you update the firmware of your Wemo device?
09-12-2018 08:00 AM
09-12-2018 08:59 AM
May we know the model number of your WeMo device and its current firmware? Can you clarify what device updated its firmware, is it the Goole Home or the WeMo device?
For a workaround, try to disable then re-enable remote access on the WeMo app. You can also try to re-associate the WeMo device to Google Home.
09-12-2018 10:18 PM
09-12-2018 11:33 PM
Let's have our Escalation Engineers look into this, AustinT. To proceed, please send an email to WemoCares@belkin.com with your username, the link to this post, and your contact details (name, city/state, and phone number).
12-11-2018 05:48 AM
Hello snbckls. What troubleshooting steps have you tried? Are you on iOS or Android device/s? What's the version of your Wemo app? Try to reboot your Google home device, Wemo device and the handheld device you are using. See if it fixes the issue. Give feedback after.
12-31-2018 11:39 AM
01-01-2019 03:39 AM