12-29-2016 01:35 PM
01-04-2017 07:38 PM
I'm not sure I understand your issue, but let me try to address your questions.
I don't know of a support phone number, but you can report an issue through the App, which then raises an email support request with the support guys. You can include your phone details on that request. It also attaches internal config data so they han troubleshoot a bit better.
They instruct you to connect to the WeMo network during the setup process, so you can initially access that particular WeMo device configuration and tell it how to connect into your own wifi network. After each of your WeMo devices are attached to your wifi, you connect back into your wifi to access the WeMo devices through your WeMo App.
I hope that's clearer.