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Posts: 1
Registered: ‎01-22-2018

Re: How to reset Wemo Light Switch

I can't find how to enter a new posting so I'm replying to a moderator's posting.

 

Have been struggling of days to get my WeMo light switch to work again.

 

I've followed all the steps outlined in this board and now my WEMO Light Switch is blinking green and orange. 

 

WeMo.Light 5A shows up in my wifi listing. 

I select WeMo Light 55A and it says "Connected, no Internet".  Green and orange lights are still alternating.

Opened the WEMO app which says "Connected to WeMo.Light.55A" then

"Sorry....

Connection to WeMo Failed 

Open Android Settings

Tap Wi-Fi

Select your home Network

Re-lanch WeMo App."

 

Followed these instructions, connected to my home Network.  Green and orange lights are still alternating.  '

Then re-launched WeMo App which showed it connected to my home Network.  Then took me to the WeMo Light Switch which it says "Not Detected."

 

I have uninstalled and reinstalled the WeMo app several times.

 

Very frustrating for the 76-year old, senior on crutches.

 

What should I do?

 

 

 

Moderator
Posts: 54
Registered: ‎08-22-2017

Re: How to reset Wemo Light Switch

Hi, ivansocher. Alternating green and orange means the Light Switch is in setup mode. Make sure that you're using the latest Wemo App version then try to setup the Switch using a different handheld device and see if it'll let you. 

Rosalyn - 21986
Wemo Technical Support
Posts: 1
Registered: ‎01-28-2018

Re: How to reset Wemo Light Switch

I have a similar issue. All attempts to reset light switch after router change have failed. Same thing happens after firmware upgrades. I am using Android v 7 and WiFi signal strength at switch is -52db. WEMO Android app v 1.19. Pressing restart gets to green light flashing, then amber. Pressing reset for 5, 10, 12, 30 or 60 sec. has no effect. Switch never gets to the green/amber flash of broadcast.  Phone WiFi settings never shows WEMO as it is not broadcasting. Same has happened in the past mostly when power fails.

 

The link you posted appears to be for iPhone app since the "edit" feature on Android only changes name of device, not re-connect. I think I have the latest firmware. Can I do a FW upgrade without connection? Can the device be "stepped back" to a working version?

Moderator
Posts: 109
Registered: ‎08-22-2017

Re: How to reset Wemo Light Switch

[ Edited ]

@NoFace

 

Got all that noted. Unfortunately, we still don't have the option to reflash the unit back to its previous firmware, and should be connected to the network. Also, here's the link on how to reset the unit using the Android device. If still doing the same thing after the procedure, we'd like our 2nd Level Support is looking into this. Please shoot us an email at WemoCares@belkin.com along with your contact details, community username, and the link to this community thread for reference and we can have them assist you further.

Carl_S 21985
WEMO Technical Support
Posts: 2
Registered: ‎05-09-2018

Re: How to reset Wemo Light Switch

I did not read past the first page but this is outdated, sorry I did not read it all but I found this that will 100% fix this problem at this link from WEMO's site and hope it helps! http://www.belkin.com/us/support-article?articleNum=8183

I wish I could make this post pin to the top but it works like a champ!

Posts: 2
Registered: ‎05-09-2018

Re: How to reset Wemo Light Switch

I did not read past the first page but this is outdated, sorry I did not read it all but I found this that will 100% fix this problem at this link from WEMO's site and hope it helps! http://www.belkin.com/us/support-article?articleNum=8183

I wish I could make this post pin to the top but it works like a champ!