04-16-2017 11:13 PM
04-17-2017 01:00 AM - edited 04-17-2017 01:00 AM
You mentioned you've tried other smartphones. What devices have you tested? We're trying to isolate if it's mostly happening on iOS or Android devices.
04-17-2017 01:06 AM
Thanks for your quick reply.
I installed the app on another ios device. With a diffrent ios version 10.2.1 vs 10.3.1.
Also No difference. Sorry, no android device in this house unfortunately.
04-17-2017 09:32 AM
@Harvey_P - Thanks for your message.
I uninstalled and re-installed the WeMo app from the App Store, discovered the Mini-Plug again, and confirmed I can control it with my iPhone via WiFi. I then tried again to "Connect to IFTTT" via the WeMo App. The WeMo shows the PIN and a "Connect" button. I clicled on it and it shows a screen asking me to "Choose a Channel". I selected the "WeMo Smart Plug" option and same thing: It just spins and spins and nothing. I'm using iPhone 6
04-17-2017 05:44 PM
We'd like to get our second level support team to assist you with this challenge. Send us an email at WEMOCares@belkin.com with your contact details, the steps that you've tried so far, iOS/Android version of your handheld device/s and the link to this communicate post. We look forward to your soonest reply.
WEMO Technical Support
04-18-2017 07:54 AM
Just as a follow up: I have sent a note to the WEMOcares team as requested.
I have tried Android (6.0.1) and iPhone 6S (iOS 10.3.1). I have uninstalled WeMo App and then reinstalled on both platforms. Neither solved the problem.
Latest update keeps crashing on Android ("Unfortunately, WeMo has stooped" message keeps coming up, so I cannot even try the next step of IFTTT pairing).
On first run through the iPhone after reinstallation, I was able to get to a screen that asked me to sign into IFTTT, but then it didn't present an option to connect/pair the new device. I ran through the process again, "more", Connect to IFTTT, Choose Channel ( Connect Wemo Light Switch)...it still gets the spinning wheel.
One additional problem I am now encountering is that I am no longer local to the network/router, so I have to utilize a cell connection for remote management of the device I wish to pair with IFTTT.
04-18-2017 09:47 AM
An update: after deleting the Wemo App, power cycling the Android device (Samsung phone), reinsalling WeMo App and using the Andriod, I was able to get into the IFTTT connection, create a new applet.
Then logged into WeMo app on iPhone and can see the Lightswitch now has a connection to IFTTT.
IFTTT doing update on iOS today. WeMo did update on local Mini Switch today.
Followed the same process of deleting iPhone Wemo app, power cycle, reinstall etc. Then followed the process of connecting to IFTTT. Be careful to note that if you have an account already, choose Sign in (upper right hand corner of display), then choose the device to connect.
Same thing: spinning wheel again. Final Connection/communication/linking between iPhone/iOS app and IFTTT seems to be not working. (we have established the Android process works, and you can see the device is connected via iOS after enabling it via the Android device).
Hope this helps WeMo team isolate the problem.
04-18-2017 03:07 PM
04-19-2017 09:42 AM
Thank you for providing additional information. We'll inform our email team about this.
Send us your contact details at WemoCares@belkin.com so that we can escalate your case to our 2nd level support team.