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Posts: 4
Registered: ‎07-05-2018

Impossible to close popup on iPhone X

I can close popup on iPhone X

This popup is will you be pairing dimmer with amazone

I can touch the button X because with iPhone you have bar at the bottom for switch with other app

Please fix that faster is easy.
Highlighted
Moderator
Posts: 202
Registered: ‎08-22-2017

Re: Impossible to close popup on iPhone X

[ Edited ]

@Yann  Hi there! Do you mean that you're receiving a pop-up message saying to pair your Wemo Dimmer via Amazon Alexa? Could you tell us more about it so we can help you effectively? You may also give us a screenshot on that page/screen you're referring to so we can take a closer look at it. 

Carl_S 21985
WEMO Technical Support
Posts: 4
Registered: ‎07-05-2018

Re: Impossible to close popup on iPhone X

Yes this it is this popup

I can't close this popup and continue my navigation ... 


Image-1.jpg

Posts: 4
Registered: ‎07-05-2018

Re: Impossible to close popup on iPhone X

On iPhone X the close button ( x ) i can't touch with bottom tab bar of iPhone x.

And Learn More button not work .

Moderator
Posts: 174
Registered: ‎08-08-2017

Re: Impossible to close popup on iPhone X

Have you tried to force close the app and use a different compatible handheld device to check if the issue still persists?

Gerard-21724
Wemo Technical Support
Posts: 4
Registered: ‎07-05-2018

Re: Impossible to close popup on iPhone X

Yes and this issues still persists ... So i can't use the app :/ 

Moderator
Posts: 110
Registered: ‎12-13-2017

Re: Impossible to close popup on iPhone X

 

 

Try to uninstall and reinstall the Wemo app Yann. You may also try power cycling the phone see and it'll make any changes.

 

 

Reynaldo - 22029
Wemo Technical Support