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Posts: 2
Registered: ‎03-24-2018

Inactive Devices

I haven't used Wemo in awhile, so I updated Firmware, and my 2 lights still won't allow control from app. They are in app, but shaded gray and are "inactive" per the system. I have turned them off and on, and tried all the recommendations the app has. Any thoughts?
Highlighted
Moderator
Posts: 178
Registered: ‎08-08-2017

Re: Inactive Devices


@Troyandbecky20 wrote:
I haven't used Wemo in awhile, so I updated Firmware, and my 2 lights still won't allow control from app. They are in app, but shaded gray and are "inactive" per the system. I have turned them off and on, and tried all the recommendations the app has. Any thoughts?

What's the model number of the Wemo device? Please try to reset/restore the Wemo and use a different handheld device and check if the issue still persists.

Gerard-21724
Wemo Technical Support
Posts: 2
Registered: ‎03-24-2018

Re: Inactive Devices

I figured it out! Had to just re-add devices like they were new, and it works like a charm!