WEMO Application

Showing results for 
Search instead for 
Do you mean 
Reply
Posts: 3
Registered: ‎04-03-2018

Installation of WeMo on Android phone running version7

I just installed wemo version3.1 on my Samsung phone running android 7.1.
I can turn lights on/off and schedule...no issues 👍👍
But the "home icon" or bar which should just display a picture of switch, it's name and an on/off button..also shows the configuration which should be hidden.(I can get rid of it)
Does anyone have a similar problem and a resolution?
I'm at level 2 support at wemo and they don't have any answers.
Posts: 3
Registered: ‎04-03-2018

Re: Installation of WeMo on Android phone running version7

 
Expert
Posts: 43
Registered: ‎08-22-2017

Re: Installation of WeMo on Android phone running version7

Hello, Dunc.

 

We saw your record from our Level 2 Support Team. And according to the case details, our Technical Representative advised for case escalation and that they asked for a screenshot of your device list. We suggest that you reply to the email that was sent you so we can further investigate on this matter.

Coleen_ 21984
Wemo Technical Support
Highlighted
Posts: 3
Registered: ‎04-03-2018

Re: Installation of WeMo on Android phone running version7

Yes
I spoke to level2 support today and sent 2 screenshots plus additional information

They are calling me again tomorrow