01-09-2018 04:47 PM
I noticed that all of my rules are not working. When I checked the Rules in my iPhone app, all of my rules are completely gone. Making things worse, I see someone else's rules! There are 5 rules that control devices that I do not own.
How in the world is this possible?!?!
I also see 3 devices in my device list that are not mine. None of them work, all three say not detected. I have no way of removing them.
01-10-2018 09:25 AM
Our record shows that you also reached out to our chat support team using your community registered email address. Looks like disabling and re-enabling remote access helped solve the unknown devices issue. If you still need further assistance, please do not hesitate to update this thread or reach out to our other support channels again.