WEMO Application

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Posts: 1
Registered: ‎01-09-2018

My rules are gone, I see someone else's rules, and i see someone else's devices

I noticed that all of my rules are not working.  When I checked the Rules in my iPhone app, all of my rules are completely gone.  Making things worse, I see someone else's rules!  There are 5 rules that control devices that I do not own.

 

How in the world is this possible?!?!

 

I also see 3 devices in my device list that are not mine.  None of them work, all three say not detected.  I have no way of removing them.

 

 

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Community Manager
Posts: 72
Registered: ‎05-06-2014

Re: My rules are gone, I see someone else's rules, and i see someone else's devices

Our record shows that you also reached out to our chat support team using your community registered email address. Looks like disabling and re-enabling remote access helped solve the unknown devices issue. If you still need further assistance, please do not hesitate to update this thread or reach out to our other support channels again.

Community Manager | PC Gamer | Mountain Biker
Posts: 23
Registered: ‎05-20-2015

Re: My rules are gone, I see someone else's rules, and i see someone else's devices

FYI - Tried "disabling and re-enabling remote access". Didn't work, still can see only 4 devices on my rules page.