WEMO Application

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Posts: 1
Registered: ‎09-14-2018

Need help removing Wemo Mini Plug and resetting Wemo app

Hey guys, I have two Wemo Mini Wifi Smart plugs I'm selling to a friend and need help cleaning up my app and resetting the devices. I need help cleaning up somethings:

How do I manually reset each device? I was just holding down the power button for awhile until the lights started changing colors and assumed that did the trick.
How do I remove the greyed out devices from the app?
How do I factory reset the app so that I have to start completely over the next time I set up a switch or another wemo device?

Moderator
Posts: 34
Registered: ‎12-12-2017

Re: Need help removing Wemo Mini Plug and resetting Wemo app

Hi vinitagomes. It looks like your Wemo devices were already set to its default settings. You may check this article if you wish to know the step-by-step process.

You may hide the device once it was already greyed out by pressing it and you should be prompted to hide it.

 

Also, if you want to remove all your data from the cloud, then we'll have our Escalation Engineers to help you further by sending an email at WemoCares@belkin.com along with the following details:

  • Full Name:
  • Community Username:
  • Phone Number:
  • Location (City/State):
  • App and Firmware Version:
  • Link to this post:

 

Elyza – 22075
WEMO Technical Support