03-12-2016 08:38 AM
Hi, @ScottChapman. What the WEMO app version? Can you tell us the make/model and the version of the Android device that you are using?
Have you tried to set up the rules by using another mobile device?
03-13-2016 07:30 AM
Let's further isolate this, ScottChapman. We suggest doing the following:
Perform these steps on both of your Android devices. By the way, were you able to successfully save the rules before?
03-13-2016 10:24 AM
I actually did the stop app/ clear data & cache on my tablet (which is able to see the devices). I have never created a rule before.
On my phone (marshmallow) it is a little more cumbersome. It doesn't immediately go to looking for devices, instead it tries to walk me through setting up new devices. During which it gives me some message about wifi auto-scan. But the corresponding instructions do not seem to apply to Marshmallow (the setting to look for in advanced wifi don't appear to exist on my Nexus 6P).
03-14-2016 08:54 AM
Thank you for trying that out, ScottChapman. For further isolation, please perform the following:
Once done, try to run the WEMO app again on both handheld devices seperately and check if you can now detect your WEMO. If you still can't, please email us your complete contact details at WEMOCares@belkin.com together with the link to this community thread and your community username for our reference.
03-14-2016 09:05 AM
Thanks. I'll do that tonight.
But, how can I get the app on my marshmallow devices to show my devices? Like I said, right now it assumes I was to setup devices, and there doesn't appear to be a way to tell it to just show me what is already on my network.
03-14-2016 10:16 PM
You can try the same workarounds we've posted, ScottChapman. By the way, is the firmware of the WEMO device/s up to date? You can post them on this thread so we can check it. If they are not updated, it is possibly causing this challenge.
03-15-2016 05:15 AM
So, I reset one of my switches and my marshmallow tablet saw the device and let me configure it.
WHen it was done it still shows no devices.
My lollipop tablet which was showing all devices now shows all devices EXCEPT the one I set up.
Firmware versions are WeMo_WW_2.00.1062.PVT-OWRT-LS