11-27-2017 08:22 PM
Is there no one at all responsible for this product line other than the support team? Is there no further development taking place?
Someone with product line or customer satisfaction responsibility really needs to get back to us.
If not, the next obvious escalation path is to the press where they may be interested to hear about your product strategy (there appears to be none), your treatment of customers at end of life (wemo link and wemo baby, and soon to be the entire wemo line?), and the issues with your lack of cloud security - where strangers can control other peoples devices in your cloud that you struggle to keep clean.
11-28-2017 05:39 PM
12-05-2017 11:09 AM
The press? You are too kind. I’m about ready to file with the the FTC for computer fraud and request the Attorney General issue an immediate injunction prohibiting the sale of WeMo products in the entire United States.
Belkin. Speak. Or forever hold your peace.
That would be fitting .
I've moved all but my wemo and osram zigbee devices onto my hue bridge which so far is much more reliable (and now supported by AutomationManager).
So that leaves 2 wemo bulbs, 2 osram bulbs, and an osram garden strip that won't stay connected for longer than 5 minutes at a time. So like $300 of worthless and according to belkin obsolete equipment. All less than 2 years old.
I don't know how to file a complaint with the FTC but I'd certainly join a class action suit.
In the mean time I'm getting into contact with CNET - they seem to enjoy publishing stories about the perils of IoT. I'll pass along this thread, the ongoing saga of "Someone elses devices showing in my WeMo App! Help!" which I find particularly scary, and the fact that they are yet to update the wemo firmware to protect us against the KRACK exploit.
12-09-2017 08:19 AM
Looks like that's for fraud complaints.
I'm going to exercise my rights to a refund under the "fit for purpose" act.
I've contacted the Wemo press office and they did not respond. Next step is to contact CNET and ZDNET to see if they're interested in the IoT and cloud security issues that plague Belkin/Wemo - I imagine they will be, they run stories about it every so often.
What surprises me is that with all of this complaining not once has anyone in the belkin customer satisfaction department tried to contact us to help.
12-09-2017 05:24 PM