WEMO Application

Showing results for 
Search instead for 
Do you mean 
Reply
Posts: 1
Registered: ‎09-01-2018

One of my smart plug is not working

[ Edited ]

I bought two plugs(F7C071), one is working well, another is not working. I tried anything I can do(refer user guide, reset hw, re-install app, re-boot plug, re-boot app)

can you teach me, what else I can try? Or I would like to send back Amazon...

PS - HW reset, it is flashing amber light forever. 

if I reboot plug, it is flashing green light forever. 

Highlighted
Moderator
Posts: 189
Registered: ‎08-22-2017

Re: One of my smart plug is not working

@Chiner 

 

Hi there! If the Wemo is blinking Orange, it is having difficulty staying connected to your Wi-Fi. Let's have our Escalation Engineers run their diagnosis on this matter. Please shoot us an email at WemoCares@belkin.com along with the following details:


- Full Name
- Phone Number
- Location - City/State
- Community Username
- Link to this Community thread


We'll be looking forward to your email.

Carl_S 21985
WEMO Technical Support
Posts: 6
Registered: ‎09-26-2018

Re: One of my smart plug is not working

[ Edited ]

 

I am having trouble getting my smart plug F7C071. I have a packet sniffer open on my computer, and I can see that it is correctly transmitting artnet, but only to the broadcast address.  i still only see broadcast install app, re-boot plug, re-boot ap. Is there some setting I'm missing somewhere?

videoder Online notepad++ psiphon pro