07-11-2018 04:04 AM
Just to clarify, are you only able to control your WeMo mini's when you're connected to your home Wi-Fi? What is the current version of your handhelds OS? For isolation, try to disable remote access then enable it again. Make sure that the firmware of the devices is up to date.
07-11-2018 11:01 AM
Hi, yes, I can only connect to my mini plugs to my home Wi-Fi. My phone has iOS 11.4. I did try to disable and reenable remote access, but I still can only connec to my minis via my home Wi-Fi. I did not get any firmware update request on my WEMO app, so I think I am at the latest firmware. Thanks.
07-11-2018 11:29 AM
Can you also try observing it on a different handheld device if they still appear as not detected? You can try restarting your phone first then reopen the App.
07-11-2018 01:17 PM
Understood. Let's have our 2nd Level Support Team assist you for further diagnosis. Email us at WemoCares@belkin.com along with your full name, phone number, location, community username, and link to this thread.