WEMO Application

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Moderator
Posts: 127
Registered: ‎12-12-2017

Re: Remote Access not working

Hi, mcheryl,

 

Just to clarify, are you only able to control your WeMo mini's when you're connected to your home Wi-Fi? What is the current version of your handhelds OS? For isolation, try to disable remote access then enable it again. Make sure that the firmware of the devices is up to date.

Jan - 22019
WEMO Technical Support
Posts: 3
Registered: ‎07-10-2018

Re: Remote Access not working

Hi, yes, I can only connect to my mini plugs to my home Wi-Fi.  My phone has iOS 11.4.  I did try to disable and reenable remote access, but I still can only connec to my minis via my home Wi-Fi.  I did not get any firmware update request on my WEMO app, so I think I am at the latest firmware.  Thanks.

Highlighted
Moderator
Posts: 290
Registered: ‎08-08-2017

Re: Remote Access not working

@mcheryl

Can you also try observing it on a different handheld device if they still appear as not detected? You can try restarting your phone first then reopen the App.

Jo-Ann - 21744
WEMO Technical Support
Posts: 3
Registered: ‎07-10-2018

Re: Remote Access not working

Unfortunately, I don't have another handheld device to try it.  I restart my phone every day and my minis are ony detectable when I connect to my Home Wi-Fi.

Moderator
Posts: 163
Registered: ‎08-09-2017

Re: Remote Access not working

Understood. Let's have our 2nd Level Support Team assist you for further diagnosis. Email us at WemoCares@belkin.com along with your full name, phone number, location, community username, and link to this thread.

Pamela - 21733
WEMO Technical Support
Posts: 1
Registered: ‎08-10-2018

Re: Remote Access not working

Same issue here. This Wemo light switch has been a constant headache of resetting and tech calls. Rebooting, uninstalling and reinstalling app made no difference. PLEASE FIX YOUR PRODUCT FOR REMOTE ACCESS. Isn't the whole point of a wi-fi switch to be able to have remote access, and not just "inside the house " control???
Moderator
Posts: 125
Registered: ‎08-22-2017

Re: Remote Access not working

@BDWC Please try to disable/re-enable the Remote Access from the Wemo App and follow the tips from this article.

 

If the same thing happens, email us following the advice of above.

Rosalyn - 21986
Wemo Technical Support
Posts: 4
Registered: ‎05-09-2018

Re: Remote Access not working

I too am unable to access my Wemo devices through remote access. No problem as long as I'm at home and on the same Wifi as the devices, but nothing is detected when I try to use the app on my iPhone with cellular data. Worked great until about a month or two ago. New router as well, but I even switched back to the old router to see if that fixed the issue, but nothing. I've rebooted everything, deleted and reinstalled the app and still nothing. Very frustrated. Please help!!!

Moderator
Posts: 79
Registered: ‎12-12-2017

Re: Remote Access not working

Hey hlg8n8800, you mentioned you've switched routers. During that period of time, did you setup your Wemo devices to recognize that new router? If so, when you get back to use the older router, did you set it back to the previous router's configurations? This may be causing your Wemo devices to act as such, as the devices may be confused on which configurations to follow and which signal should they connect to.

 

Please confirm that you've set them all up to connect to the current router for us to isolate the issue. 

Mark-22022
Wemo Technical Support
Posts: 1
Registered: ‎10-22-2018

Re: Remote Access not working

I have installed a WeMo switch at home.

It works well with the  WIFI LAN, but not out of the LAN.

When I am out of the LAN the WeMo switch appears as a available devices list, but if I switch ON (or OFF) nothing happens.

No clue for what to do. Already reset de the switch reinstall the Wemo App on my android.