10-27-2018 05:48 AM
10-27-2018 11:30 AM
Please shoot us an email at WemoCares@belkin.com so we can have this taken care of by our Escalations Engineers for further assistance along with the following details:
10-29-2018 04:12 AM
I to have lost remote access whilst using 3 or 4G mobile data using my iPhone 6s, no problem using any wi-fi access point, including my home network.
I've restored my 3 wemo plugs and the wemo app, but after re-installing them I STILL don't have access to them over mobile data.
Is there anymore workarounds that I coukd try?
Belkin - Please reslove this issue, without remote access via mobile data, these plugs are rendered useless!!
10-29-2018 08:40 AM
10-29-2018 09:58 AM
May we know the version of your Wemo app and OS? You can try to use a different mobile device to see if it can control the Wemo devices using mobile data.
It looks like the version of your Wemo app is still the 1.20. Please update your Wemo app to version 1.21 and check if you'll be able to control the device over mobile data. If not, please try to power cycle your mobile phone and try to use a different mobile device for further isolation.
11-07-2018 03:18 AM
My Wemo app is 1.21 and i'm running iOS 12.1 on a iPhone 6S. All software is up to date. I've now lost count on the times I've done a factory reset! and mobile data is still not working. Whatever I do I get the message: Check your internet connection and try again in a bit. Your mobile device can't reach the Wemo Cloud.
I've tried to connect with a different phone but still no joy!
Is there anything left to try?
11-07-2018 08:58 AM
Thanks for the details, JC1. It seems like you have reached out to us via email and a representative has already replied to it. Please check your inbox or spam folders.
11-07-2018 11:16 PM
My problem was that I was using a DNS provided by AdGuard to block inappropriate content. Seems like it was blocking access to the Wemo Cloud as well. So, switching back to my ISP's DNS I was able to enable remote access.
Try out Google's public DNS' and see if they work differently: 18.104.22.168 and 22.214.171.124.
11-14-2018 05:59 AM
Same issue as everyone else here. Won't allow Remote Access to be enabled. All my firmware is the latrest versions and my IOS app 1.22 (520005).
Surley there must be a point where Belkin looks at all these individual problems and fixes the big picture - rather than addressing them as one of of a kind problems.
Owner of several useless Belkin Wemo devices.
11-14-2018 07:40 AM
Did you encounter any message when you try to enable the Remote Access? For isolation, please try to force close the Wemo app then re-launch it again to see if you can enable Remote Access. Also, you can try to use a different mobile device and see if you can enable it.