WEMO Application

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Moderator
Posts: 292
Registered: ‎08-08-2017

Re: Remote Access not working

@willbradfan & Scottb721,

Try powercycling your WEMO devices or the unit that is currently not detected and observe if there are any changes. You may also try uninstalling and re-installing the WEMO App, then try if you can disable and re-enable the remote access. If none of those worked for you, send us an email at WemoCares@belkin.com so we can have our Support Team assist you further. Please include your phone number, location, community username, and the link to this post for reference.

Jo-Ann - 21744
WEMO Technical Support
Posts: 3
Registered: ‎12-01-2018

Re: Remote Access not working

Hi Jo-Ann,

I have already tried all of the things you have listed in your forum post and have had no success in fixing the remote access issue. I have also sent an email to WemoCares@belkin.com. 

 

Best Regards,

Will

Highlighted
Posts: 3
Registered: ‎12-01-2018

Re: Remote Access not working

What is the typical response time to be expected via email? I'm still within my return window and I am very tempted to return it to go with the tp-link equivalent since there hasn't been any email acknowledgement. 

 

Will

Posts: 3
Registered: ‎12-08-2018

Re: Remote Access not working

Same issue here...

I’m using Google Wifi. Any idea of a resolution?