12-03-2018 05:43 AM
Try powercycling your WEMO devices or the unit that is currently not detected and observe if there are any changes. You may also try uninstalling and re-installing the WEMO App, then try if you can disable and re-enable the remote access. If none of those worked for you, send us an email at WemoCares@belkin.com so we can have our Support Team assist you further. Please include your phone number, location, community username, and the link to this post for reference.
12-03-2018 07:00 AM
I have already tried all of the things you have listed in your forum post and have had no success in fixing the remote access issue. I have also sent an email to WemoCares@belkin.com.
12-04-2018 06:41 AM
What is the typical response time to be expected via email? I'm still within my return window and I am very tempted to return it to go with the tp-link equivalent since there hasn't been any email acknowledgement.