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Posts: 3
Registered: ‎03-28-2017

SOLVED - Wemo mini smart plug - Help connecting it to network

[ Edited ]

Hi,

I've already spent over an hour trying to connect my first smart plug and hoping someone can help.

 

My first issue, the Wemo app tells me to change my Wifi settings, but there is absolutely no settings on an LG V20 phone that correspond to what they describe. Here is the link http://www.belkin.com/us/support-article?articleNum=110936

 

I can find a setting that is similar to "Smart network switch", but I absolutely cannot find anything close to the "scanning always available" option.

 

Since I can't turn off the scanni9ng always available option, I suspect this is what is ultimately preventing me from connecting my plug, but I'm not really sure.

 

I follow the instructions in the app, but after I connect my phone to the Wemo network directly and launch the app, the connection loads up for a little bit and then gives me a "Sorry connection to Wemo failed, open android settings, tap wifi, select your home network, relaunch wemo app"

 

When I relaunch the app after connecting to my home network, it just tells me to start the entire process over again which I have done many times without success.

 

The lights on the plug are flashing white/amber which is supposed to be correct.

 

Any ideas? Thanks in advance.

Posts: 3
Registered: ‎03-28-2017

Re: Wemo mini smart plug - Help connecting it to network

I was able to fix the problem by putting my phone in airplane mode (to disable all mobile data).

 

 

Posts: 2
Registered: ‎07-07-2018

Re: SOLVED - Wemo mini smart plug - Help connecting it to network

Thank you for this solution. However, when in airplane mode, none of the Smart Plug's settings can be altered. It keeps giving and error: "not connected to the internet".
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Moderator
Posts: 96
Registered: ‎12-12-2017

Re: SOLVED - Wemo mini smart plug - Help connecting it to network

Hi, IgorGanapolsky. Airplane Mode will still allow Wi-Fi connectivity. Just turn on the Wi-Fi of the device after enabling Airplane Mode.

 

Mind sharing with us the details of your challenge in setting up the Wemo Mini Smart plug? Please revisit the setup guide found here. You may also refer to the recommended workarounds if you hit a snag.

 

Keep us posted.

Reil – 22071
Wemo Technical Support
Posts: 1
Registered: ‎07-09-2018

Re: SOLVED - Wemo mini smart plug - Help connecting it to network

For anyone else struggling with this problem of the app crashing when trying to join a wifi network, I discovered that the circuit I was plugged into (which had a GFI) was causing some intereference, and moving the device to a different plug allowed me to connect.