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Posts: 1
Registered: ‎02-02-2019

Switch works with Alexa but does not show up in app on android Samsung s8

Switch works with Alexa but does not show up in app on android Samsung s8 . Refreshed reset but never shows up in app
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Posts: 152
Registered: ‎12-12-2017

Re: Switch works with Alexa but does not show up in app on android Samsung s8

Hi, Cortec. When did this happen? What's the model number of the Wemo device? What's the Android version of the Samsung S8?

 

For isolation, please try using another handheld device. Make sure that the handheld device is on the same 2.4 GHz Wi-Fi as the Wemo devices. You may also uninstall and reinstall the Wemo app from the Samsung S8 to make sure that you are using the latest app version and see if the same thing happens.

Reil – 22071
Wemo Technical Support