04-30-2018 10:08 PM
I saw some messages about this issue, but it's been a long while, so I didn't know if I should bump them or ask again.
The mesage says: The Wemo Link isn't responding. Try unplugging it and plugging it back in.
It worked last year, but it's been like that for about 6 months, I just got some new ligths in the bedroom so I thought I'd give it another go, hoping that maybe firmware needs to be updated or something.
I tried uninstalling the app and installing it again to no avail.
Even if I unplug both the lights and the link, it still tells me the link isn't responding. I restart the app, it still tells me the link isn't responding.
I think it may be due to the fact that back few months ago it was trying to update firmware and it froze on the screen. I waited about 30 minutes then restarted the application.
Here are soem screenshots:
Any help would be appreciated,
04-30-2018 11:40 PM
Hi, tolousn. Have you tried rebooting by unplugging and re-plugging your WEMO Link? You can also try relocation it closer to the router and see what happens. If the same issue occurs, please send us an email at WemoCares@belkin.com along with the following details:
- Phone Number
- Location (State & Country)
- Community Username
- Link to this post as reference
05-01-2018 08:57 AM
Hi, Vito1. Have you tried to execute the workaround mentioned above? If not, please do so. For further isolation, force close the app and all running applications. You may launch the app again afterwards.
05-01-2018 05:46 PM
05-02-2018 06:09 PM
HI @airmandan I tried that few times, it's not recognizing the link, but I'll keep trying few more things and send an email to support if unsuccessful. In either case I'll come back here and post my solution if I find one.
05-02-2018 06:37 PM