01-26-2018 07:06 AM
I too am having the same problem as the user in this post: https://community.wemo.com/t5/WEMO-Application/Too-many-devices-shown-in-Remote-Access-App/m-p/43770...
I believe that it's worse in my case:
1. My new iPhone does not show up on the list of devices that have remote access.
2. Another user's phones and devices appear on my app when remote access is enabled.
3. If I logout, occasionally another user's wifi name self populates on my app.
Clearly my data has been combined with another user in the WeMo database which is a big security risk since I could allow them access to remotely control my WeMo switches, plugs, and makers. It makes me wonder if my iPhone is included in their list of remote access devices.
I need help correcting this.
Thanks
01-28-2018 04:00 AM
Hi, RGS. In regards to this matter, your data is not combined with another users or so. It could be just a bug on the app. Were you able to uninstall and reinstall the app? Make sure it is running on its latest version. Hope this helps.
01-28-2018 09:45 AM
wrote:Hi, RGS. In regards to this matter, your data is not combined with another users or so. It could be just a bug on the app. Were you able to uninstall and reinstall the app? Make sure it is running on its latest version. Hope this helps.
Well that's just BS. There are many reports in this community of devices being leaked across accounts. And of wemos turning off and on mysteriously (which is probably someone changing someone else's devices).
It's a bug in your cloud security. Refusing to admit that doesn't make it untrue. You folks at belkin really need to get your act together before something serious happens and there's a lawsuit.
01-28-2018 09:49 PM
@RGS,
Please send us an email at WemoCares@belkin.com so we can have our Support Team check on your case for further diagnosis. Please include providing us your full name, phone number, location, email address, community username, and the link to this post for reference.
01-30-2018 07:28 AM
Thank you for your replies.
02-03-2018 06:55 PM
I have the same issue. I have 4 WEMO light switches and 4 WEMO plugs yet there are over 60 devices in my divice list and , after discovering Devices in Alexa all 60+ devices are listed. I use these device for security at my home and they are not working now. I have spent hours on this an am very frustrated.
02-04-2018 05:39 AM
Hey, refloghctarcs. Were you able to try the basic workarounds, such as uninstalling and reinstalling the app? If so, does the issue still persist? How about on another handheld device?
02-05-2018 05:56 PM