01-17-2019 01:06 AM
I have reinstalled the app dozens of times. I’ve been waiting for a response back from your help desk for a long time now. Please help.
We understand your sentiments about this matter, mullbr. Please try using a different handheld device and see if that'll make any changes. Make sure that the app is updated to the latest version as well. You may also refer to the workarounds provided on this thread for further isolation.
01-22-2019 04:51 AM
Have you also tried uninstalling and re-installing the WEMO App? Make sure that the phone is running on the latest OS version. Can you share with us any error messages or behavior when trying to enable the remote access?
01-30-2019 08:18 PM
01-30-2019 08:28 PM
01-31-2019 01:02 AM
Let's have our Escalation Engineers look into this further and to better assist on the setback. Please send us an email at WemoCares@belkin.com along with the following details:
01-31-2019 09:41 PM
This is ridiculous. WEMO is a joke with horrible customer service. This problem, for me, has been going on since the 1st of December. I called them, they attempted to help and then escalated with no results, other than telling me that their engineers are working on it. Yesterday there was a firmware update that came through on my device. Not sure what it was supposed to fix. But it didn’t help this problem. Google Home and WEMO still won’t work together. And I never heard anything back from WEMO after my initial contact. I can’t believe that they are still selling this garbage because I’m not buying anymore devices and I know my friends aren’t either based on my recommendations.
I hope anyone looking to buy reads these blogs and steers away from WEMO and/or returns the product as defective since it doesn’t do what it claims!
01-31-2019 10:24 PM
Why do you guys even pretend to help. I sent all this info to you and someone called, I missed the call and tried to return it only to receive the response that my return call was unnecessary as WEMO was looking in to my issue and would get back to me. 6-8 weeks later . . . Nothing from you guys. Total waste of everyone’s time, clearly WEMO doesn’t care or the right hand doesn’t know what the left is doing, meaning you’re departments don’t communicate with each other and I was even given a reference number which did absolutely no good! I feel ripped off by WEMI and Belkin, I will NOT buy any more products from WEMO or Belkin.