09-27-2017 02:24 PM
I've had the ongoing problem of not being able to save rules to either of the two Wemo Light switches on my network. I have reset them to factory and re-added them to the network, uninstalled the Android App and reinstalled it, I'm at a loss as to what else to try. I have not been able to add rules to either one for several months, when I try to save a rule the spinning circle just won't go away and I have to force close the app. This has been accompanied by general flakiness - one switch disappeared completely and had to be reset to bring it back online.
09-27-2017 06:07 PM
Hi, jvelo. Make sure to use the latest version of the Wemo App. Your Wemo devices should run on their latest firmware, as well. Apart from that, you can try the following workarounds:
1. The smartphone and the Wemo devices should be on the same wireless network for you to be able to create the rule;
2. Try using another smartphone;
3. Make sure that the Wemo devices are getting ample internet speed from the router;
4. If none of those worked, try to manually rese the Wemo, uninstall/re-install the app on your smartphone, and reconfigure. After that, recreate the rule and see if that'll make any difference.
Post back for any updates.
09-28-2017 03:26 PM
It appears as though the wemo app just does not work correctly with my last phone (Nexus 6), or my current phone (Pixel XL). I just re-installed the app on an iPad that I have handy and it seems to be working correctly. This is fairly frustrating though, since I don't have regular access to an Apple device.
09-28-2017 04:59 PM
09-29-2017 03:50 AM
Hi there, jvelo
What are your Nexus 6 and Pixel XL's current Android versions? Also, what's the Wemo app's version number in each device? Please send your reply along with your full name, contact number, home address, and the link of this thread (for reference) to our mailer: WemoCares@belkin.com so we can have our 2nd Level Support Team assist you further.
09-29-2017 04:18 AM
What's the current firmware version of your Wemo device? To isolate, try to create the rule on a different handheld and update this thread if it does not make any difference.
Also, what specific rule where you trying to create? Another way to check is to create a different rule and see if it'll work.
10-05-2017 03:00 AM
The same here:
I tried removing items from the app itself, restoring switches and bulbs, even removing the app and reinstalling it.
I cannot save new rules or edited old ones.
Can we please stop "upgrading" the app?
10-06-2017 04:54 AM
10-09-2017 07:04 AM