WEMO Application

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Posts: 2
Registered: ‎10-09-2017

Re: Unable to save rules

 
Expert
Posts: 20
Registered: ‎07-06-2016

Re: Unable to save rules

We'll have our 2nd Level Support Team help you work on this, Gengel6411. Please send us an email at WemoCares@belkin.com with the following details:

 

-Complete name
-Phone number
-Email address
-Location
-App version number
-Community username
-Link of this thread

 

 

Nickel - 21388
WEMO Technical Support
Posts: 4
Registered: ‎10-12-2017

Re: Unable to save rules

Same here I have a Samsung A3. I have spoken to support for an hour but no luck.  I have reset the plug and the bulbs but no luck and NO I do not have another handset!!

Please what is going on? When I spoke to support they verified that everything was up to date, so come on please Wemo sort it out.

Thank you.

Posts: 6
Registered: ‎12-02-2015

Re: Unable to save rules

No email provided, contacted via PM, non answer received.

Posts: 4
Registered: ‎10-12-2017

Re: Unable to save rules

Hi am having the same problem with the rules. It has been working fine on my phone which is up to date. Have reset the plug, the bulbs, uninstalled and reinstalled the app, have spoken to support but no good. It has to be the app.
Moderator
Posts: 45
Registered: ‎08-08-2017

Re: Unable to save rules

Let's have our 2nd Level Support help you sort this out, Marlow. Please email us at WemoCares@belkin.com with the following details:

 

- Complete Name
- Phone Number
- Email Address
- Location (State & Country)
- Community username
- Link to this thread and
- the case number of the support you've contacted

Jo-Ann - 21744
WEMO Technical Support
Posts: 2
Registered: ‎11-29-2017

Re: Unable to save rules

Same issues here.

One and only one Wemo Switch

has been working well for a long time

Latest firmware "update failed"...

Now it won't save rules...

 

I have reset the switch a dozen times now... from software, and on the switch itself.

I have set up the device from different devices

 

uninstalled and re-installed the app numerous times

Force stop... cleared data, and then uninstall (app version 1.19)

 

I can control the switch with the app but rules will not save no matter what I do.

 

What next!!!???

Moderator
Posts: 36
Registered: ‎08-09-2017

Re: Unable to save rules

Pamela - 21733
WEMO Technical Support
Posts: 6
Registered: ‎12-01-2017

Re: Unable to save rules

Try deleting all your long-press rules, then add the new rules that you want. Finally, recreate those long-press rules.

 

Kudos to mikesk for this solution from another thread. It worked for me!

Posts: 2
Registered: ‎12-01-2017

Re: Unable to save rules

Yeah I want a refund too! This is not what I paid for. The App never works correctly and rules can't be saved. Basically I paid a lot of money for a glorified light switch. I'd rather go back to an old school timer. At least they are reliable.