04-12-2018 12:28 PM
I am having the same issue. I can control the switch via the app but cannot modify the rules when on my home network and the rule will not run. I have had the switch for 3 years now with no issues. I changed ISP and it was working for about 3 weeks then hasn't now for the past 2 weeks. I recently updated the firmware. Tried to reset the switch and reconnect everything. That didn't work.
When I open the app from an outside network (work) I can modify the rule and see the device and control it on and off. Can't tell if it's running though. What could be the issue?
Have you tried using a different handheld device to isolate the issue? If the issue still persists. Please email us at WemoCares@belkin.com so we can have this taken care of by our 2nd Level Support Team for further diagnosis along with the following details:
04-14-2018 07:57 PM
I have been unable to create rules for months. I've tried all the suggestions within this discussion. I currently have 4 dimmers, 11 switches, 1 maker, and 2 minis. I currently have zero rules, as resetting all devices and starting over cleared any existing rules I had from when I only had a couple devices.
Primary device: OnePlus 3T, Android 8.0.0
Secondary device: Samsung Galaxy S8, Android 8.0
Both devices are running the latest app version. All Wemo devices are running the latest firmware.
04-14-2018 09:25 PM
04-16-2018 02:04 PM
04-16-2018 05:18 PM
Make sure that you're on the latest firmware. BTW, email us directly for further assistance. Please include the required details as per advised.