WEMO Application

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Posts: 3
Registered: ‎08-10-2017

Unknown Devices

I recently moved to a new home and attempted to reinstall my Wemo devices, starting with an Insight plug..

 

When I open the Wemo app on my smart phone, two devices that are not mine show up, and I cannot control the Insight plug.  There is a Leviton system in the house, and I'm wondering if this might be interfering with the Wemo app in some way.  I've searched the entire home, and there are no installed Wemo devices.  Any insights would be greatly appreciated.

Moderator
Posts: 83
Registered: ‎07-04-2016

Re: Unknown Devices

Hello there, Jjmilberg

 

That seems odd. Force close the Wemo app first. If the unknown devices are still there, make sure it's running on the latest firmware version. Try uninstalling and reinstalling it as well. Update the thread with how things go.

Harvey - 21598
WEMO Technical Support
Posts: 3
Registered: ‎08-10-2017

Re: Unknown Devices

Thanks for the reply and suggestions.  Not being too technical, I have a couple of questions.  How do I "force close" the Wemo app?  How do I know if it's running the most recent firmware version, and if not, how do I update it?  Will uninstalling and resinstalling the app update the firmware?

 

Thanks!

Moderator
Posts: 133
Registered: ‎05-29-2016

Re: Unknown Devices

How do I "force close" the Wemo app?

 

Refer here: http://www.belkin.com/us/support-article?articleNum=8058

 

How do I know if it's running the most recent firmware version, and if not, how do I update it? 

 

Identify the unit's firmware by going to the app settings and check the device info. Our regular switches, insight switches & light switches has the current version of 2.00.10966. To resolve firmware errors, you may follow through this link: http://www.belkin.com/us/support-article?articleNum=8297

 

Will uninstalling and resinstalling the app update the firmware?

 

No.

Kloe-21503
WEMO Technical Support
Posts: 3
Registered: ‎08-10-2017

Re: Unknown Devices

My problem with the unknown devices continue, but I was able to get the app to control an Insight plug properly.  However, I installed a wall switch that I have used before.  I reset it to factory settings, was able to connect to it through the app, connect to Wifi, but then the wall switch just disappeared from the app.  I've tried resetting the switch and reinstalling it several times, and the same thing keeps happening.  Any thoughts on what I should do?  Thanks, John

Moderator
Posts: 133
Registered: ‎05-29-2016

Re: Unknown Devices

Isolate this case by using a different phone or tablet in setting up the Wemo unit, Jjmilberg. Should the issue persists, email us the details at WemoCares@belkin.com. Include the link to this post and your contact details so that we'll introduce you to our Wemo experts for further assistance. 

Kloe-21503
WEMO Technical Support