01-13-2015 11:57 AM
Hi. I am having problems with my Wemo Light Switch. It was working fine and one day it is blinking green. So I reset and restarted the light switch (as you can tell, I've done this before). It starts to blink amber and green and I find the the Wemo's SSID on my iPad. When I click on it, it says 'Unable to Join Network...WEMO.LIGHT.XXX'. I've reset and restart several times (holding the reset button for 5 seconds or 30 seconds) and it's the same results. I restarted my iPad and my router and I've deleted and reinstalled the Wemo app on my iPad. I'm stuck and tech support chat is no help at all by making me go through these steps over and over again. I thought I'd try the community. Thanks in advance.
03-27-2015 05:39 AM
03-28-2015 09:09 AM
I have the same issue for the last 2 days. My WeMo light switch stopped working. I performed a factory reset about 3 dozen times. My iphone can see the WeMo switch but I cannot join it. I tried with 4 other iphone/ipad devices. I deleted the WeMo app, and even shut off my router WiFi temporarily. Nothing worked. I cannot link the WeMo switch with any device now. I left it unplugged overnight one night and left it plugged in another night but the problem persists.
It is completely useless. It is a nice white box with a blinking blue/amber light. If I can't connect to it to set it up again, I will have to throw it away. It lasted less than a year. Any other fixes I have not tried?
03-28-2015 09:43 PM
@Jake. You can try to reset the switch and reinstall it. Here's something that can guide you: http://goo.gl/GaRJkO
After that, reinstall everything.
If you like, it would be great if you can specify the things you have tried.
@bleickardt What happened before you lost the connection? Did you have power outages? What is the color of the switch's LED? How many bars are you getting from the WEMO? How long have you had the switch?
03-29-2015 08:49 AM
Nothing happened before I lost connection. My other 2 WeMo's work fine still. No power outage. The LEDs are blue and amber. I get 3 bars (the most) on the WeMo network. Had the switch for 10 months or so.
03-30-2015 03:49 AM - edited 03-30-2015 03:52 AM
@bleickardt Try to change the 2.4 GHz wireless channels to 1, 3, 6, or 11. If it still doesn't join the network, unsecure the wireless connection and try again. If you can manage to connect the device, check if it will prompt you for any updates. Run through the update and reset the device. Secure your network again and reconnect the WEMO devices.
03-30-2015 05:58 PM
03-30-2015 07:30 PM