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AT
Posts: 1
Registered: ‎03-07-2019

WEMO cloud cannot be reached

Hi all, On 4G i get the following message:

I have not changed anything on my device.

What is it that i need to do as when on WIFI i do have access

 

thanks

Andreas

 

Wemo.jpg

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Moderator
Posts: 60
Registered: ‎12-12-2017

Re: WEMO cloud cannot be reached

Hi @AT. Do you mean to say that the same concern happens even if your handheld device is connected to the Wi-Fi? What's the current LED status of your Wemo Switch? Based on the message prompted, it seems like your 4G doesn't have enough internet to access and control your Wemo Devices.

 

You can remotely control and manage your Wemo device to through Wemo App so long as the Remote Access is enabled. Make sure that you have a good connection with your devices, and you have installed the current version of your devices' firmware so as the Wemo App.

 

For isolation, try force closing the Wemo App, and power cycle your Wemo devices.

Elyza – 22075
WEMO Technical Support