01-24-2018 05:49 AM
I installed the WEMO light switch as instructed. It appeared to set up properly (was found) on our network. We also have 2 WEMO mini plugs on our network. All 3 devices show in the app which is installed on 2 phones and 2 tablets.
The wall switch does not function as i would expect.
If i turn it on using the wall switch, I cannot turn it off via the app (on any device) - in the app the switch greys out as if it is not connected.
If I turn on the light via the app on one device, I cannot turn it off via the app on a different device - again the switch greys out in the app on the second device.
The mini plugs function exactly how I expect - regardless if they are on or off from my scheduled program, any of the 4 devices or the button on the plug itself, all 4 devices (2 phones/2 tablets) always reflect current status and can control the plug.
01-24-2018 03:34 PM
Hi, clifford3! This seems odd, let's sort this one out. Make sure that your Light Switch is running the latest firmware. Also, was it working fine before, or just recently? If yes, we'd recommend to perform a hard reset (http://www.belkin.com/us/support-article?articleNum=8183) and re-associate the unit on the app by following the steps found in this link: http://www.belkin.com/us/support-article?articleNum=8185
Keep us posted if the issue still recurs.
01-29-2018 04:48 PM
01-29-2018 05:11 PM
01-29-2018 09:06 PM
We'll check on this, Hohead. Was this working fine before or did this happen just recently? Have you tried uninstalling and re-installing the WEMO App, then check again if you can update the firmware? Also, make sure that your WEMO App is updated. If the workarounds do not work, try to reset and re-configure the Light Switch. Please update us of the results.
02-05-2018 03:05 PM
02-05-2018 03:22 PM
02-06-2018 02:29 PM
Make sure that you are connected to the same local network with your WEMO Light Switch and with your smartphone. Also, please check if the remote access is enabled. If it is, try to disable and re-enable it. If it still the issue still persists, please send us an email at WemoCares@belkin.com along with your community username and the link to this post for reference and we can have our Support Team check on your case for further diagnosis.