04-10-2018 03:15 PM - edited 04-13-2018 08:58 AM
I have setup wemo's in my home I am using Ubiquiti AP's first I was having trouble connecting to Wi-Fi and that seems to be fixed. But then I had issues connecting to Google Home, I was able to figure that out by opening port 49153 on my firewall. now I am having an issue where some of the light switches show "Not Detected" in the app even though they are connected to Wi-Fi. what should I do?
I think it may be a firmware issue
UPDATE: WEMO Support has contacted me and said the engineering team is looking into the problem and will release a firmware update to fix the issue
04-10-2018 03:37 PM - edited 04-10-2018 03:43 PM
Make sure that you connect your Wemo devices to the 2.4GHz network. You can also update the firmware of the Wemos to it will fix the bugs and improve its performance.
In linking your Wemo devices to Google Home, check out this article.
For troubleshooting your Wemo devices, check out this article.
04-10-2018 04:52 PM
As I mentioned I have already fixed the not being able to connect to Wi-Fi and the google home. it is that when they are still connected to Wi-Fi they sometimes do not show up in the app and do not respond even though they are connected to the Wi-Fi. I believe it is a bug with the latest firmware and yes I have reset my switches multiple times and have separate SSID's for every AP that are 2.4 only.
04-10-2018 05:07 PM
Thanks for the details. Can you check the Remote Access option if it's connected to your main network? Also, try power cycling your router and Wemo devices.
04-10-2018 07:18 PM
Noted. Try turning the wifi off and on, on your mobile device for a few seconds, then observe if the issue persists. BTW, can you check if the Wemo devices work when toggled physically or through Google home?
04-10-2018 08:49 PM
04-10-2018 09:53 PM
Alright. Let's have our 2nd Level Support Team check on your case for further diagnosis. Please keep your lines open as a representative will be in touch with you within 24-48 business hours.
04-13-2018 03:54 PM