01-07-2018 10:43 AM - edited 01-07-2018 10:44 AM
I'm having issues trying to set up a new WeMo Mini smart plug with the iOS app.
I have a dual band router broadcasting two separate 2.4Ghz and 5Ghz networks named "Love Shack 2.4Ghz" and "Love Shack"
I am able to connect to the WeMo network and initialize the setup just fine. It sees my 2.4Ghz wifi network with full bars (it's plugged in right next to the router). When I enter the password it ostensibly is able to connect to the wifi network because the app moves into the "Discovering your WeMo devices" stage. It hangs there for a while before displaying the error "We've lost connection with the WeMo device. Please quit this app, reconnect to the WeMo network, and reopen this app." When I power the WeMo switch on and off the light starts flashing amber which the troubleshooting guide indicates means it is unable to connect to the wifi network.
Hard resetting by holding the power button down when I plug the switch in lets me try again but I always end up in the same place. I would appreciate any help in troubleshooting my setup.
01-07-2018 12:40 PM
Same issue here.
I had a Mini that worked for three months, then would not recognize the network. Got a replacement and that will not recognize the network at all. I have the EXACT issue you have -- just an endless loop of asking for the password over and over, with the router not five feet away.
No amount of resets of the Wemo or the router helps. I'm not sure whether going to a lesser level of security than WPA2 would help -- I already had to shorten the password to 15 characters on the previous device -- but I'll be damned if I drop my security to help with a Belkin problem.
I bought two of these things based on the Belkin reputation. One is out of the return period, but I can still send the second back to Amazon. best I can do on the other is to leave a warning review.
01-17-2018 07:16 PM
Hi, All. Have you tried uninstalling and re-installing the WEMO App? For isolation, have you tried configuring it on a different handheld device and check if the same behavior happens? Make sure that they are on their latest OS version. If the issue still persists, please email us at WemoCares@belkin.com so we can have our Support Team check this with you. Please include providing us the following:
WEMO App version:
OS version of handheld device:
Link to this community post:
01-17-2018 07:35 PM
Hmm, I can't be arsed to go check previous days, but I notice that EVERY ONE of your (belkin support) updates today were against customer posts that were exactly 10 days old. I can't believe this is a coincidence. What a spectactularly foolish support policy. it certainly speaks volumes and perhaps explains the poor quality and usability of the wemo app and the poor dev process that allows so many regression bugs.
I guess I can anticipate a response to this post. See you in 10 days.
03-31-2018 05:21 PM
It is now March 31, 2018. Just installed a new router to replace old one and the belkin/wemo nighmare for me has begun. I get the exact same thing discribed in this thread. After 1 hour of trying it with 3 of my 6 WeMo devices I then spent 45 minutes with a WeMo tech and we could not get past the problem. Once we got to the 'lets restart your router" I knew we were going down a path of desperate. Finally gave up. Probably moving to SmartThings which will not have this problem since they use their own hub and not WIFI.
Did anyone ever find a solution to this?
03-31-2018 08:12 PM
05-16-2018 09:05 PM
05-29-2018 01:01 PM
Are you by any chance using an Asus router? I had issues with my Sonos that went away after I disabled "airtime fairness" on the professional tab in the wireless section. Tried reconnecting my Wemos and they work like a charm again.
06-01-2018 10:17 PM