06-30-2018 06:23 PM
I've wrestled with this same problem and was able to fix it.
For some reason these devices don't get along well with wifi networks that have special characters in the network name. For example "Sam's Wifi Network" can create problems because of the apostrophe. If you have anything other than numbers and letters in your network name (and maybe even wifi password), I'd try renaming it and see if that fixes it.
I'd additionally make sure your smart switch is connected to a 2.4 Ghz network. It is my understanding that Wemo mini smart switches only support 2.4Ghz networks and not 5Ghz so that could also be your problem.
I've had my fair share of problems with these things but following these two rules has helped with my devices. Hopefully they should get your's working as well!
08-01-2018 10:42 AM
For my wemo mini the special character solution does not help. I have no special characters in the SSID or the password. I just think the product is hopelessly flawed. Tried two devices, I got one device to work for 24 hours, that was it. I have removed and reinstalled the app at least 6 times. Reset the device at least two dozen times. It's a POS. Never buy a wemo.
08-01-2018 07:07 PM
Hi, frankasmith568. Have you tried to follow the workarounds given by Jo-Ann_B ? If yes and the issue still persists, please send us an email at WemoCares@belkin.com along with the following details so we can have this taken care of by our 2nd Level Support Team for further assistance:
WEMO App version:
OS version of the handheld device:
Link to this community post:
09-06-2018 04:14 PM
@nplaska. Have you tried to reset and reconfigure the Wemo switch? What's the LED status? Is there any error message?
10-04-2018 12:34 AM
What's the current LED status on the WEMO Mini and how far is it from the router? If you had any changes with the router's setting, you'll need to reset and reconfigure the Wemo Mini. Once done, make sure you update its firmware.
12-20-2018 09:39 PM
It's really ridiculous to see so many users complaining of same problem and no permanent fix by wemo. Not hours, I have spent days searching internet, resetting devices, resetting router but no luck to get wemo app to register all swtiches. Every time I change my wifi password this stupid nightmare starts and it gets to frustration.. On three different hand helds I can't get pass the failure at discovering devices and I have to starting over and over again. I don't think that wemo would ever be able to fix this nonsense
12-21-2018 04:02 AM
Hello there, Kamranata. Please know that we do understand your sentiments towards this matter. Take note that whenever you change some settings on the router (e.g password, or replace a router), you have to reset the Wemo device you have, and reconfigure it to the new Wifi password. However, you have mentioned that you already reset the Wemo devices. May we know what's their LED light status? For further isolation, you may try to power cycle the Wemo devices, force close the app and launch it again. BTW, please make sure that the Wemo devices are properly setup after resetting it. You may check this link for reference.