11-29-2015 09:36 PM
11-29-2015 10:26 PM
Hi Leo! Do you mean to say that the app can no longer find the switches after you've updated the firmware? If you do, try to clear the app data if your handheld device is running on an Android OS (Settings>Applications>WEMO app>Clear data). If that won’t work, uninstall and re-install the app. You may also use another handheld device to further isolate this challenge.
11-30-2015 02:55 PM
WeMo ONLY supports 2.4 Ghz. It will not connect on a 5G network. Also you have to disable automatic scanning in your phone through advanced wifi settings. Belkin does not make this clear and they should.
12-24-2015 12:27 PM
I returned my products (4 light bulbs, wall outlet) after messing it for over 2 hours (round, and round, and round, ...). I cannot tell you how much better I feel. Stay away from this product!
12-26-2015 04:10 PM
I've looked through all the posts and maybe my problem is there but worded a little differently.
Trying to set up a WeMo Smart Switch F7C027 again. It's a bit older but it has worked on iPhone 4 but now I can't download the WeMo app.
Have an Android phone. Download the WeMo App. It starts out like a tutorial with pictures and Plug Me In, Open Settings, turn off scanning, Tap WiFi then says "select the WeMo" network. I can see the WeMo on the phone and it says "No internet access detected, won't automatically reconnect". My phone is connected to my WiFi.
When I select Connect to WeMo switch it says "Connected. No internet" and the WiFI connections are both saved.
So I can connect my phone to WiFi and have internet or I can my phone to the WeMo but with no internet.
The switch lights are like a blue background that then flashes orange.
When I look at my router I think I see the WeMo switch. There is a SSID and Password but nothing ever asks for it (maybe because it was previously connected? But even after factory reset it will still behave like above.
My son got a new WeMo for Christmas and has the same issues in a different house, diferent router etc. It is the model with the link and the LED bulbs but the symtoms are the same.
I think I saw the WeMo app once and it was "seraching for devices" but mostly it's the get connected "tutorial" type screens.
In desperation I pinged the WeMo IP address but of course it's nit connected so nothing happened.
So there we have it. WeMo will not connect to router despite all tips above and hard resets and router reboots.
Basic problem is I can't get far enough along in Set Up to do anything else.
12-27-2015 12:25 AM
We'd like to have our 2nd level support team help you out with the WEMO devices. Please send us your contact details through our email at WemoCares@belkin.com.
Also include the following in the email:
01-29-2016 03:59 PM
01-29-2016 04:02 PM
03-06-2016 08:08 PM
I'm also not able to connect.
Router: Asus RT-AC56U
No SSID or password
Attempted to run through setup with in 12 inches of router
Power cycled and reset to factory defaults on both Wemo Switch and router
Uninstalled and reinstalled app
Able to complete setup, and turn the switch on and off a couple of times, then it loses connection.
When trying to update firmware, and when the switch is rarely connected to the router, I can press the update button within the app but nothing happens in the app at all.
03-07-2016 10:19 AM
That's a very unusual for the WEMO device. Don't worry, we'll have our 2nd level support team check your WEMO Switch. Just send us your contact details through our email at WemoCares@belkin.com so that we can create a record for you.
It would also help if you can provide the following:
-WEMO Switch firmware version
-WEMO app version
-The link to this thread and your username