WEMO Application

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Posts: 2
Registered: ‎12-25-2015

Re: WeMo Set Up Problems - can't connect to WiFi

Having much the same issues .... I can see the link on my network but the app doesn't see it Unless I look at hardware info, then it sees it just fine but won't interact with it
Moderator
Posts: 340
Registered: ‎06-15-2015

Re: WeMo Set Up Problems - can't connect to WiFi

Have you updated the app, Hassandabbagh? If you haven't, I suggest performing it. Once done, proceed with force closing and re-opening the app. Also, check the light on the device so we'll know the status of its connection.

Irish_16855
WEMO Technical Support
Posts: 1
Registered: ‎07-16-2016

Re: WeMo Set Up Problems - can't connect to WiFi

I came across this thread and thought I would post the solution that worked for me.

 

I had an Asus Router with Tomato Firmware that I just could not get the WeMo Switch (old version) to connect to.  I also have an iPhone 6S+ that I was using to make this all work.  I was always able to connect my iPhone directly to the Wemo but the handoff to the Wifi router would always fail and I would not be able to see the Wemo.

 

I saw a comment where they used an older phone to set it up and this also worked for me.  Using an iPhone 5, I downloaded the newest version of the WeMo app.  Was able to setup the WeMo to the Asus Wifi on the first try and could control it from the iPhone 5 with no problems.  However, my iPhone6S+ still would not find the WeMo.  So I deleted the App from the phone and reinstalled it.  That worked and now the Wemo is on my Wifi Network with both phones able to control it.

Posts: 1
Registered: ‎07-18-2016

Re: WeMo Set Up Problems - can't connect to WiFi

The wemo switch works when using the wemo ap and the wemo network.  However I want this to work with the Echo.  The Echo is on a different network.    Amazon says that these work fine with the Echo but, I am not seeing a way to tell theWemo switch to change over to another network.

 

Do I just need to send them back?

Moderator
Posts: 126
Registered: ‎05-29-2016

Re: WeMo Set Up Problems - can't connect to WiFi

Hi, ehanebuth. It is needed to reset the WEMO device if you'd like to associate it on a new network. Should you encounter troubles in connecting the Echo, it may be best to contact Amazon for the configuration steps.

Kloe-21503
WEMO Technical Support
WR
Posts: 3
Registered: ‎07-25-2016

Re: WeMo Set Up Problems - can't connect to WiFi

Same problem simple it is junk. The switches working 5 days after again from 4 2 not available 1 hour later change the picture 3 not available and so on.
Last update 3 hour update I played with my 4 switches 3 hours finally I get this to work.
Sorry only 1 day after all again offline.
All 4 place have full signal
And I did the same what you did and I repeat this sometimes 10 times all system testarting new setup complete.
I am tired to spend my time with this junk product wemo.
Send it back and get other ones simelar switch from GE available I hope they will work better
Moderator
Posts: 555
Registered: ‎06-17-2015

Re: WeMo Set Up Problems - can't connect to WiFi

@WR
We replied to your other post. Please check it out.

Thaddeus - 14850
WEMO Technical Support
Posts: 1
Registered: ‎08-10-2016

Re: WeMo Set Up Problems - can't connect to WiFi

[ Edited ]

I could not get my Android 6.01 phone to set up my WeMo switch.  It would connect, but it could never hand-off the WiFi settings successfully.

 

So, just like someone mentioned using an old iPhone, I used an old Android 4.4.4 tablet and it worked perfectly.

 

And as soon as the WeMo connected to my WiFi, it found a new WeMo firmware update.  Once the update was installed via my tablet, I was then able to successfully connect with my phone.

 

What a pain in the @$$!

 

C'mon WeMo, you've got to do better than that!  Fix your app to work with newer devices!  And please provide a Windows program that can do a setup as well.  We may not always have our old phones / tablets around to do the setup!

Posts: 2
Registered: ‎08-19-2016

Re: WeMo Set Up Problems - can't connect to WiFi

Seeing several posts about using an old phone to make these things connect.... what does one do when they have a Galaxy S7 and iPhone 6?  Just not use these?

Expert
Posts: 93
Registered: ‎07-25-2016

Re: WeMo Set Up Problems - can't connect to WiFi

@Scrb31

 

Hi, there should be no issues in using these new mobile devices. But if ever you encounter any problems with it, let us know

Winber - 28302
Wemo Technical Support