05-07-2018 01:21 PM - edited 05-07-2018 01:26 PM
I have several WeMo switches/insight switches which i dug out of the cupboard today and found i was unable to connect them to the BT WholeHome 3 disc wifi network I have. I'm unable to reinitialise any of them to this wifi network..
All i get is
"Sorry, your Wemo couldnt connect to tyour wifi. Make sure it is not out of range and try again [ok]" on the automated connect
and :The Wemo app was unable to connect to [wifiname] Please try re-entering yout password [ok]" when i try to select the network specifically.
What diagnostic information or process is useful here?
I've already gonr to http://mybtdevice.home/steering.htm and disabled legacy steering
thanks for any help
05-07-2018 01:47 PM
Try to properly reset your Wemo device by following the steps on this link. After restoring, you need to set it up again and uninstall then reinstall the Wemo App. If you have a dual-band router, make sure that it has a separate SSID. BTW, what's the LED status of the Wemo device?
05-07-2018 02:03 PM
05-07-2018 02:30 PM
If you have the same network name for both 2.4 and 5 GHz networks, we suggest you changing it to avoid conflict in connecting to the Wemo App. Also, can you try it on a different handheld device?