03-11-2018 01:18 PM
03-11-2018 01:38 PM
I have 8 Wemo switches, 2 Wemo plugs & 2 Wemo dimmers. Every time I have a power failure the 8 Wemo switches need to be reset. This does not happen to the plugs or dimmers. This leads me to believe there is a software issue, especially since I began buying the switches first. Must I every time reset these? This should be corrected. Also, after the most recent software update (about a month ago) I had the same problem having to reset the switches. What am I to do? They are all (8) blinking yellow. I have the Orbi mesh router.
That shouldn't be the case. Allow our 2nd Level Support Team to further diagnose this matter. Please email us at WemoCares@belkin.com along with your Phone Number, Location, Username, and Link to this Community thread for reference.
03-23-2018 05:50 PM
We appreciate your feedback. Know that our Development team is committed to fixing all the existing bugs. Since it's a power outage, the device will experience a temporary disconnection. Normally the device will have a hard time connecting back to the network. If the issue occurs, make sure that you have a stable connection to your network. Check the remote access if it's still connected, power cycle for 10-15 seconds, and try moving it to a different power outlet.