04-10-2016 07:39 AM
04-11-2016 06:40 AM
We don't want you to feel that way, simplyau. Give us a chance to make it up to you and assist you with the challenges that you have with your WEMO device. Tell us the details of what happened and email it to us at WEMOCares@belkin.com so that we can provide proper assistance. Don't forget to include the link to this community thread along with your community username for our reference. We'll wait for your response.
05-03-2016 06:26 PM
I am posting my comments to this growing list of complaints. I have multiple WeMo switches at multiple locations each controlled by separate Android devices. Only one of the switches continues to follow the sunset/sunrise rule that was initially established and I haven't tried to change. I have tried to completely reset the switches that are not working to no avail and customer support is worthless. So anyone thinking about buying one of these switches needs to think twice.
05-03-2016 10:54 PM
Hi! We understand how you feel and we'll help you figure this out. To make sure that we've understood the situation, are you only having challenges with your WEMO devices in a remote location? Since you cannot create rules remotely, we'd like to know if their firmware has been updated as it wasn't mentioned in your conversation with the Support team
By the way, are they all insight switches (model: F7C029)? How may of them are affected by the non-functional sunset/sunrise rule? Also, please check if the app is up to date.
05-13-2016 02:07 AM
Rebooting the switch can possibly make it follow the rule/s you've created, ToRtiK. Check also if it is running on the latest firmware.
05-14-2016 03:10 AM - edited 05-14-2016 03:15 AM
What's the firmware version of the switch? It has to be updated so that it'll work properly. To further isolate this challenge, you can also use another handheld device to create rules and observe how it goes.
05-18-2016 03:00 AM
05-18-2016 11:43 PM
Have you updated the firmware of the light switch, Kevinfielder4? If you haven't, it may help to resolve this challenge. The latest version is 10487.