08-11-2018 01:08 PM
08-11-2018 01:12 PM
08-11-2018 02:17 PM
My WeMo mini shows as connected to the Apple Home app in the WeMo app (shows up in the “Connected” list) but doesn’t appear when I open the Home app. I’ve tried deleting and reinstalling the WeMo app and rebooting my router, my iPhone and my iPad but the same situation persists. Help!
That seems odd. We'd like to verify if the firmware is up-to-date. Also, what's the LED light status of the Wemo device? Can you control the device using the Wemo app? For further isolation, try to power cycle the Wemo device, and check if that'll make any difference. Make sure to force close the HomeKit, and Wemo app before doing so.
08-13-2018 04:50 PM
08-13-2018 08:04 PM - edited 08-13-2018 08:08 PM
I am having the exact same issue! out of 6 wemo mini smart plugs, i have gotten 1 to work..(added to my apple home)
i plug them in, add them to the wemo app, wait for and then install the new firmware, and then restarrt the wemo app to add/connect them to my apple home, and it tries, and says connecting, but then fails. and there is no option to try again, and then the plus says it's connected, but its not.. only way to resolve the app from displaying that is to reset to defaults, and re-add to wemo app. i have done this 6 times now, and i have only been able to get 1 to work.
firmware is WeMo_WW_2.00.11143.PVT-OWRT-SNSV2
08-14-2018 08:56 AM
Try to perform a reset using the Wemo App. Make sure to select the option: Erase all Contents and Settings. Please also refer to this link for the instructions. If this still won't resolve the issue, please send us an email at WemoCares@belkin.com along with the following details so we can have our Escalation Engineers assist you further:
08-16-2018 05:17 AM
Jo-Ann_B -- thank you so much for the response and suggestion. I wish that there was something else I could try, because I'm very hesitant to go the reset route. It took me about two hours to get my to WeMo Mini units to the point where they could be accessed by the WeMo iOs app. Furthermore, there was no clear, repeatable path to getting them setup. What I mean is this: my experience (and it seems, the experience of others) is that these units, the associated iOS app, and my router had be reset several times and in different orders before the units would begin functioning. What was the "magical" combination of resets that finally got them up and running? I have no idea. There seems to have been no rhyme or reason to the order of resets. This means that a user must simply continue resetting the units, app and router until something "magically" works to make the units connect. This lack of a clearly repeatable set of steps is incredibly frustrating.
From my point of view, it seems as if there's something wrong with the software in these units. And while I'd love to be part of the solution, I've already sunk a couple of hours into getting myself to "step 1" (that is, getting the units to work with the WeMO app) such that I'm unwilling to go back to step 0 (reset the units) so that I can get to step 2 (working with apple's HomeKit integration).
And, just to "fill in the picture" a bit here, I'm a technically savvy user: I taught college level computer science and managed several networks. If a person of my level of technical expertise is struggling with these units, how on earth is a non-tech savvy person supposed to make them work?
Again, I do appreciate your response, but if my only solution is to reset the units, I'll just keep them as they are.
08-16-2018 05:49 AM
You may also try to disable/enable the remote access in the app. Hope it helps.
10-13-2018 08:50 AM