03-12-2019 07:05 PM
Something occurred a week and a half to couple ago.
I suddenly lost all my wemo devices via the app.
Could not reconnect via removing and reinstalling the app, resetting the devices, etc.
Even now, I uninstalled wemo, reinstalled and it sluggishly took a minute to connect. The when I tried the App Info button, the twirling circle "loading" keeps spinning and wemo is locked up.
03-12-2019 09:33 PM
Hi,skleiner. Are you accessing the WEMO App when connected to Wi-Fi or are you using mobile/cellular data? Try to check if you have the Remote Access enabled, then turn Off the Wi-Fi on your phone and turn On mobile data, open the WEMO App to see if the devices still disappear on the list. Have you tried checking this on a different handheld device if the same thing occurs? Also, what's the current LED status of your WEMO devices?
03-13-2019 03:56 PM
03-13-2019 07:18 PM
Hi @RamsTX. May we know if you can still control your Wemo devices by triggering it physically? Is this only happening for a specific Wemo device? Have you tried the other workarounds provided by @Jo-Ann_B for isolation? If not, then please do.
Upon uninstalling, make sure to clear its cache first before installing it again. Update us then with its result along with the model number of your Wemo devices, its LED status and firmware versions.
03-14-2019 01:57 PM
Hello, I am accessing via wifi on 2.4 network. The app version is 1.22. Devices not showing.
When trying to trouble shoot this I disabled remote access. It will not now let me enable that telling me to ensure interenet is not available and no device is paired.
With wifi off, I am told "no network connection"
So no devices appear. Nor will can I pair any.
When this started, all devices went to just flashing orange/yellow.
Of note is that the programming I did before this started is still working for my wemo light switch. Even though it flashes orange, it turns off the lights at dusk and turns them on at dawn.
Just now, clicking firmware update I get Let's see if we have anything new for you...
and the circle just keeps on spinning, and spinning, and spinning.
03-14-2019 10:25 PM
Thanks for the additional information. Please have the Remote Access enabled at all time on the WEMO App so you can still check/access your devices even when you're on a different Wi-Fi network or on mobile data.
Also, flashing orange means that they are getting a weak connection from the router, you may also check on your internet connection if it's stable. You can do a reboot on the router to isolate.
03-15-2019 06:28 AM
Router is in fine shape, full connectivity with all other non wemo equipment.
Tried again to enable remote access. App wants a device paired first.
Tried pairing, after connecting to wemo plug, wanted name for device. Did that.
Device tried connecting to 2.4 network. Could not find and after a while quit looking.
Checking router, it shows Wemo plug as "online"
Restarting wemo app, no devices found.
In wemo app, clicked firmware update. Circle twirls and says Let's see if we have anything new for you.
Nothing happens. Times out.
03-15-2019 11:00 AM
Hi @skleiner. We’d like to have our 2nd Level Support team run a thorough analysis on what seems to be causing the setback you’re encountering with the Wemo app and devices. Please do send us an email with the following details at WemoCares@belkin.com:
Model and MAC Address of the Wemo Devices
Link to this community thread.
WEMO Technical Support
03-16-2019 05:55 AM
Update, since sending the tech data to support, overnight my devices quit flashing orange and I can control them thru Alexa. However the Wemo app still is buggy...doesn't find devices and very sluggish in operation.