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Posts: 2
Registered: ‎05-10-2018

Wemo Insight not showing actual current draw

Hello, I have a problem with a brand new Wemo Insight I purchased, and the water heater it is plugged into it.

The problem is that the Android app says the power draw is < 2W and assumes the heater is in Standby, but the heater is working ok and the power draw is 2000 W). Check the first photo attached.

 

I unplugged the device, set off and on, did a factory reset, nothing. Still is reported incorrectly as being <2W. 

The curious thing is that if I go to Edit -> Threshold and I click on the "automatic reset" button, then it will set the threshold as 2091.085 W (which I assume is the actual power draw at that moment, and the device is measuring it properly).

The problem is I set the threshold to any value (even 2W or 10W) and the wemo assumes it is in standy. This makes me think it is a problem with the app, not the hardware.

 

- Name Javier Navarro

- Phone number +54 9 3516792517

- Location  Cordoba, Argentina

- WEMO app version 1.19.1

- Make and model of the Android/iOS device    OnePlus 2

- Android/iOS version   6.0.1

Screenshot_20180510-195117.png

Screenshot_20180510-195049.png

 

 

Expert
Posts: 126
Registered: ‎12-13-2017

Re: Wemo Insight not showing actual current draw


Hello aviernavarro.

 

Just to verify, is the Insight Switch measuring the right power usage? Also, the device will be on Standby Mode if it's under the threshold. You can set this value and as soon as the device exceeds it, the Wemo Insight will report the device as On.

 

Try to force close the app and clear the cache. If the same issue persists, uninstall/install the Wemo app and set the threshold.

Reynaldo - 22029
Wemo Technical Support
Posts: 2
Registered: ‎05-10-2018

Re: Wemo Insight not showing actual current draw

Thanks for the fast response Rey.

 

What I can confirm is that the main screen (as the screenshot shows) always shows "<2W" as power consumption, even though the heater consumers 2000 W. I've tried to setup a threshold of 2W, 8W, 10W.... in all cases the heater is on,  but the app always shows "<2W" and it reports the device is in standby, when it is not.

 

 

Posts: 2
Registered: ‎11-12-2018

Re: Wemo Insight not showing actual current draw

[ Edited ]

Same issue here, with the InsightV2 I don't get any real "current power usage" information.

It was all fine until after the latest firmware update I did of all my plugs. 

How do I resolve this? The whole point of having them was to track the "current power usage" in real time displayed on the app, and now all I get is a status of it being on standby or not. And the "Now: <2 w" is not real current power usage information. Also the Average power usage is always blank now "Avg: --" and the "Standby since" is broken and stuck on "Jan 05"

It appears your latest firmware ("WeMo_WW_2.00.11057.PVT-OWRT-InsightV2") is broken. Please fix. :/

Moderator
Posts: 263
Registered: ‎08-22-2017

Re: Wemo Insight not showing actual current draw

[ Edited ]

@edsaenz 

 

Have you tried to force close the app, delete cache/cookies, uninstall-reinstall the app, or use another handheld devices for isolation? If so and still giving us the same results, best if we can have our Escalation Engineers look into this so they can run further diagnosis. Please shoot us an email at WemoCares@belkin.com along with the following details: 


- Full Name.
- Phone Number and Location - City/State.
- Community Username.
- Link to this Community thread for reference.

 

We'll be looking forward to your email.

 

Carl_S 21985
WEMO Technical Support
Posts: 2
Registered: ‎11-12-2018

Re: Wemo Insight not showing actual current draw

Hello Carl,

I think I figured it out, its not the firmware, I think its the android app. When I installed the wemo app on an iphone and tested the switches on it I got the correct "Now" and "Avg" power usage readings as well as the correct last use. And then I go back to the android and it works well.

Thats an odd workaround.

Posts: 3
Registered: ‎07-19-2018

Re: Wemo Insight not showing actual current draw

 
Posts: 3
Registered: ‎07-19-2018

Re: Wemo Insight not showing actual current draw

Is there a firmware update for the Insight like the one for the Wemo mini? The app doesn’t seem to find one. I have WeMo_WW_2.00.11057.PVT-OWRT-InsightV2
Highlighted
Moderator
Posts: 263
Registered: ‎08-22-2017

Re: Wemo Insight not showing actual current draw

@rppekich

 

Hi there! No words yet from our Product Management team as to when the new firmware of the Wemo Insight Switch will be released. This is currently the latest firmware of the unit and we're still eyeing out for the updates. Once available, it will be posted via our website. Please hang tight! 

Carl_S 21985
WEMO Technical Support