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Posts: 2
Registered: ‎02-09-2018
Accepted Solution

Wemo Mini "Update Failed"

I have 3 Mini outlets. I did the firmware upgrae but 2 of them have a message "Upgrade Failed" with no option evident to attempt another update. Any advice?

Moderator
Posts: 163
Registered: ‎08-09-2017

Re: Wemo Mini "Update Failed"

Hi, mrgreentank. Allow us to check on this. What's the current firmware version of your 3 Wemo minis? 

Pamela - 21733
WEMO Technical Support
Posts: 1
Registered: ‎02-11-2018

Re: Wemo Mini "Update Failed"

Same problem. I'm on 1.19 (130) with 2 plugs. They have both failed the firmware update at least three times in the last week or so. I don't find an option in the app anywhere to attempt the update again.
Posts: 2
Registered: ‎02-09-2018

Re: Wemo Mini "Update Failed"

[ Edited ]

Hi, after posting this I decided to call and the representative was able to resolve the problem by directing me to go to the WEMO app on my phone and having me clear the cache and Data. The Update Failed message then dissapeared 

Moderator
Posts: 137
Registered: ‎08-22-2017

Re: Wemo Mini "Update Failed"

@t_dub

 

Let's sort this one out. You may try to delete cache and cookies as what @mrgreentank have tried and suggested. Force close the app and relaunch it. If it is still doing the same thing, you may try to uninstall-reinstall the app. You can try also using other handheld devices upon updating the firmware for isolation purposes.

Carl_S 21985
WEMO Technical Support
Posts: 13
Registered: ‎01-26-2017

Re: Wemo Mini "Update Failed"

Will deleting app loose all settings?
Posts: 13
Registered: ‎01-26-2017

Re: Wemo Mini "Update Failed"

Will deleting app loose all settings?
Moderator
Posts: 25
Registered: ‎12-12-2017

Re: Wemo Mini "Update Failed"

@Dondialso Uninstalling the Wemo App removes the apps' stored database containing a list of rules, devices and the key for remote access.

However, if you reinstall it, it will send out a discovery request upon opening it and update the app with all of your Wemo device info.


Just make sure to do it on the same network (2.4 GHz) where your devices are connected.

Elyza – 22075
WEMO Technical Support