WEMO Application

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Posts: 1
Registered: ‎12-30-2016

Re: Wemo Switch cannot enable remote access

I understand your frustration, my primary reason for these was for remote access. But I have sucessfully reset all 7 of my smart plugs. First go to your Wemo app, then click the icon of the pen in the upper right hand corner, Then click arrow pointing to the right, then click on reset options, then reset wifi settings, ask alexa to locat new devices, go into wifi settings of your phone or computer and reselect the wemo switch, after your wifi has reconnected to wemo switch close settings and reopen wemo app. Good luck. I got all 7 of mine functioning.

Posts: 5
Registered: ‎01-13-2017

Re: Wemo Switch cannot enable remote access

I have solved my remote issues. After 4 weeks of sheer hell resetting 14 bulbs, 2 insights, 4 switches, 4 motions, hd cam and going through support to solve, I gave up. I solved my remote issues by using Control+ for ios. I have replaced 3 wemo links, 3 access points, one router, and the wemo app can not cut it. I found a pattern of accessing using local wifi, switching off and on the 'remote 'access', close wifi, start mobile/vpn and remote access using wemo app works quite well, but only on the first connection. once I put phone in standby, say like when you are working, and then you wish to check a second time a while later, no remote access. Control+ app has never let me down. Also able to use switch, maker, insight and bulbs.

Posts: 1
Registered: ‎07-23-2017

Re: Wemo Switch cannot enable remote access

this is ALL of the activity i saw - i allowed these ports (all tcp) to these servers and everything is working great. These are needed for more complex setups of firewalls. this allows the network to talk ONLY with these ports to ONLY these servers therby greatly enhancing security.

54.243.96.69 : 8443
54.225.70.223 : 8443
23.21.76.183 : 8443
23.21.143.59 : 8443
54.243.154.208 : 8443
23.23.103.165 : 8443

23.21.107.202 : 3475
54.235.240.67 : 3475

54.82.60.7 : 3478
54.196.10.211 : 3478
54.227.0.87 : 3478
107.22.8.34 : 3478
107.20.121.82 : 3478

Posts: 1
Registered: ‎01-04-2018

Re: Wemo Switch cannot enable remote access

Just purchased and installed a wemo dimmer switch. Discovered a day later that I can’t access remotely (when away from home). From reading all of the above posts it seems that is an all too common issue. I am used to the ease and dependability of Nest products and Hue products. I emailed Wemo and immediately got the “noreply@... case closure... refer to the Wemo community board” note which tells me that customer service may also be lacking. Don’t want to rush to judgement here but initial impressions are not positive. I will obviously give it a fair chance however I don’t plan on spending a lot of time uninstalling/reinstalling apps, rebooting devices, etc.
Moderator
Posts: 128
Registered: ‎08-22-2017

Re: Wemo Switch cannot enable remote access

Hi, fxcam! Let us have this taken care of by our Escalation Engineers. Please email us at WEMOCares@belkin.com with the following details:

- Name

- Phone number

- Location

- Make, model, and OS of the handheld

- Make and model of the router

 

We totally understand where you're coming from with this. We'll wait for your email there. 

Carl_S 21985
WEMO Technical Support
Posts: 4
Registered: ‎03-29-2018

Re: Wemo Switch cannot enable remote access

I have the same problem with my wemo because i can connect it by remote way with my celphone
Moderator
Posts: 163
Registered: ‎08-09-2017

Re: Wemo Switch cannot enable remote access

Hi, enriquedaniel03.
Was it working fine before? Try to uninstall and reinstall the Wemo App or use a different handheld device.

Pamela - 21733
WEMO Technical Support
Highlighted
Posts: 1
Registered: ‎04-08-2018

Re: Wemo Switch cannot enable remote access

[ Edited ]

SOLVED TOO !!

 

My router (TP-LINK) was configured to "Forbid Ping Packet From LAN Port" (that's in Security -> advanced security)

Remote enable worked as soon as I have disabled that feature.

 

What was bugging me was that a wifi symbol was constantly flashing in yellow. The WeMo documentation says that network signal was probably too weak but that wasn't the case. The cause was the router feature that prevented pings from inside my LAN.

Posts: 3
Registered: ‎05-19-2018

Re: Wemo Switch cannot enable remote access

I was never able to get mine working from the Wemo app, but using the Alexa app in conjunction with Alexa devices (Echo), you can open the Alexa app, go to smart home, discover new devices, and then control your Wemo device remotely with that
Posts: 6
Registered: ‎05-20-2018

Re: Wemo Switch cannot enable remote access