12-30-2016 05:40 AM
I understand your frustration, my primary reason for these was for remote access. But I have sucessfully reset all 7 of my smart plugs. First go to your Wemo app, then click the icon of the pen in the upper right hand corner, Then click arrow pointing to the right, then click on reset options, then reset wifi settings, ask alexa to locat new devices, go into wifi settings of your phone or computer and reselect the wemo switch, after your wifi has reconnected to wemo switch close settings and reopen wemo app. Good luck. I got all 7 of mine functioning.
02-26-2017 03:56 AM
I have solved my remote issues. After 4 weeks of sheer hell resetting 14 bulbs, 2 insights, 4 switches, 4 motions, hd cam and going through support to solve, I gave up. I solved my remote issues by using Control+ for ios. I have replaced 3 wemo links, 3 access points, one router, and the wemo app can not cut it. I found a pattern of accessing using local wifi, switching off and on the 'remote 'access', close wifi, start mobile/vpn and remote access using wemo app works quite well, but only on the first connection. once I put phone in standby, say like when you are working, and then you wish to check a second time a while later, no remote access. Control+ app has never let me down. Also able to use switch, maker, insight and bulbs.
07-23-2017 06:54 PM
this is ALL of the activity i saw - i allowed these ports (all tcp) to these servers and everything is working great. These are needed for more complex setups of firewalls. this allows the network to talk ONLY with these ports to ONLY these servers therby greatly enhancing security.
188.8.131.52 : 8443
184.108.40.206 : 8443
220.127.116.11 : 8443
18.104.22.168 : 8443
22.214.171.124 : 8443
126.96.36.199 : 8443
188.8.131.52 : 3475
184.108.40.206 : 3475
220.127.116.11 : 3478
18.104.22.168 : 3478
22.214.171.124 : 3478
126.96.36.199 : 3478
188.8.131.52 : 3478
01-04-2018 11:20 AM
01-15-2018 10:29 AM
Hi, fxcam! Let us have this taken care of by our Escalation Engineers. Please email us at WEMOCares@belkin.com with the following details:
- Phone number
- Make, model, and OS of the handheld
- Make and model of the router
We totally understand where you're coming from with this. We'll wait for your email there.
03-29-2018 06:21 PM
Was it working fine before? Try to uninstall and reinstall the Wemo App or use a different handheld device.
04-08-2018 12:42 PM - edited 04-08-2018 01:27 PM
SOLVED TOO !!
My router (TP-LINK) was configured to "Forbid Ping Packet From LAN Port" (that's in Security -> advanced security)
Remote enable worked as soon as I have disabled that feature.
What was bugging me was that a wifi symbol was constantly flashing in yellow. The WeMo documentation says that network signal was probably too weak but that wasn't the case. The cause was the router feature that prevented pings from inside my LAN.